Telecomm Operator II

Welcome to Cedars-Sinai Medical Center, where we strive to provide the highest quality of care to our patients. We are currently seeking a skilled Telecomm Operator II to join our team and contribute to our mission of delivering exceptional healthcare services. As a Telecomm Operator II, you will play a crucial role in connecting our patients, healthcare providers, and support staff through efficient telecommunications services. We are looking for an individual who is highly organized, detail-oriented, and possesses excellent communication skills. If you are passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity.

1. Operate and maintain a multi-line telephone system for incoming and outgoing calls.
2. Answer and direct calls in a professional and courteous manner, ensuring timely and accurate routing to the appropriate department or individual.
3. Handle a high volume of calls and prioritize them based on urgency.
4. Provide excellent customer service to patients, visitors, and staff members.
5. Assist with making appointments and transferring calls to appropriate departments.
6. Keep accurate records of calls and relay messages to the appropriate parties.
7. Monitor and respond to emergency codes and alarms, following proper protocols.
8. Troubleshoot telephone system issues and report any malfunctions or problems to the appropriate personnel.
9. Remain knowledgeable about hospital services, policies, and procedures to effectively direct callers.
10. Maintain patient confidentiality and adhere to HIPAA regulations at all times.
11. Collaborate with other departments to ensure smooth communication flow.
12. Participate in training and staying up-to-date with the latest technology and techniques.
13. Ensure the telecommunication system is operating efficiently and report any necessary repairs or upgrades.
14. Adhere to all hospital safety and infection control policies and procedures.
15. Maintain a positive and professional attitude while representing the hospital.
16. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Telecomm Operator II in Los Angeles, CA, USA is between $42,000 and $60,000 per year. This range can vary depending on factors such as experience, location, and employer. Some companies may offer higher salaries for this position, while others may offer lower salaries. It is important to research the specific company and their salary policies before accepting a job offer.

Cedars-Sinai Medical Center is a non-profit, tertiary 886-bed hospital and multi-specialty academic health science center located in Beverly Grove in the Mid-City West area of Los Angeles, California.