Patient Service Representative II

At Cedars-Sinai Medical Center, we are dedicated to providing exceptional care to our patients. As a Patient Service Representative II, you will play a crucial role in ensuring that our patients receive the highest level of service and support during their time with us. We are seeking a highly organized and compassionate individual who is committed to providing excellent customer service and has a strong attention to detail. If you are passionate about making a positive impact on the lives of others and have the necessary qualifications, we would love to have you join our team.

1. Greet and assist patients and their families in a professional and friendly manner.
2. Register patients, verify insurance information, and update patient demographics.
3. Schedule appointments and coordinate with patients and healthcare providers.
4. Collect and process co-payments and other payments from patients.
5. Answer phone calls and respond to inquiries from patients, healthcare providers, and other staff members.
6. Maintain patient records and ensure accuracy of information.
7. Collaborate with other departments to ensure smooth patient flow and efficient operations.
8. Address and resolve patient concerns or complaints in a timely and professional manner.
9. Follow all HIPAA guidelines and maintain patient confidentiality.
10. Stay updated on insurance policies, regulations, and procedures to provide accurate information to patients.
11. Train and mentor new patient service representatives.
12. Provide administrative support to other departments as needed.
13. Maintain a clean and organized work area.
14. Participate in team meetings and provide valuable input for process improvement.
15. Demonstrate commitment to the organization's mission and values.

According to JobzMall, the average salary range for a Patient Service Representative II in Los Angeles, CA, USA is $40,000 - $60,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

Cedars-Sinai Medical Center is a non-profit, tertiary 886-bed hospital and multi-specialty academic health science center located in Beverly Grove in the Mid-City West area of Los Angeles, California.