Patient Access Rep II - Scheduling & Registration Call Center - 8 Hour, Day Shift

Are you passionate about providing exceptional customer service and helping patients navigate their healthcare journey? Do you thrive in a fast-paced, dynamic environment? If so, we have an exciting opportunity for you to join our team as a Patient Access Rep II in our Scheduling & Registration Call Center at Cedars-Sinai Medical Center.As a Patient Access Rep II, you will play a critical role in supporting the scheduling and registration process for our patients. Your outstanding communication skills, attention to detail, and ability to handle high call volumes with efficiency and empathy will be essential in this role.We are seeking candidates who have a minimum of 2 years of experience in a call center or healthcare setting, with proficiency in scheduling appointments and verifying insurance coverage. A high school diploma or equivalent is required, and strong computer skills are a must.If you are a team player, possess a positive attitude, and have a genuine desire to make a difference in the lives of our patients, we encourage you to apply for this position. Join us at Cedars-Sinai Medical Center and be a part of a team dedicated to providing the highest quality of care to our community.

1. Provide exceptional customer service to patients by responding to inquiries, scheduling appointments, and addressing concerns in a timely and professional manner.
2. Navigate and assist patients with the registration process, ensuring all necessary information is collected and accurately entered into the system.
3. Handle high call volumes and prioritize tasks effectively to ensure efficient and timely service to patients.
4. Utilize strong communication skills to effectively communicate with patients, physicians, and other healthcare staff.
5. Verify insurance coverage and collect necessary information to ensure accurate billing and reimbursement.
6. Collaborate with other team members to ensure smooth and seamless patient experiences.
7. Maintain accurate and detailed records of patient interactions and appointments.
8. Adhere to all hospital policies and procedures, including HIPAA regulations, to ensure patient privacy and confidentiality.
9. Continuously update knowledge of healthcare policies and procedures to provide accurate and up-to-date information to patients.
10. Assist with training and mentoring new team members to ensure consistent and high-quality customer service.
11. Display a positive attitude and cultivate a supportive and inclusive team environment.
12. Participate in departmental meetings and provide suggestions for process improvements to enhance the patient experience.
13. Respond to and resolve patient complaints or concerns in a professional and empathetic manner.
14. Prioritize patient satisfaction and strive to exceed expectations in all interactions.
15. Adhere to strict attendance and punctuality standards to ensure adequate coverage for the call center.

According to JobzMall, the average salary range for a Patient Access Rep II - Scheduling & Registration Call Center - 8 Hour, Day Shift in Los Angeles, CA, USA is $40,000 to $50,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or healthcare facility. Some companies may offer higher salaries or additional benefits. It is best to research the specific company and job posting for more accurate salary information.

Cedars-Sinai Medical Center is a non-profit, tertiary 886-bed hospital and multi-specialty academic health science center located in Beverly Grove in the Mid-City West area of Los Angeles, California.