Lobby Services Associate

Welcome to Cedars-Sinai Medical Center, where we are dedicated to providing exceptional care to our community. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Lobby Services Associate. In this role, you will be responsible for creating a warm and welcoming environment for all patients, visitors, and staff as they enter our facility. Our ideal candidate will have excellent communication skills, a positive attitude, and a passion for delivering outstanding service. If you are looking for a fulfilling opportunity to make a difference in the lives of others, then we encourage you to apply for this position.

1. Greet patients, visitors, and staff with a warm and friendly attitude as they enter the facility.
2. Provide exceptional customer service by answering questions and addressing concerns in a timely and professional manner.
3. Maintain a clean and organized lobby area, including keeping magazines and brochures stocked and ensuring furniture is in good condition.
4. Direct patients and visitors to the appropriate departments or areas within the facility.
5. Communicate with other staff members to ensure a smooth flow of traffic in the lobby area.
6. Handle phone calls and transfer calls to the appropriate personnel.
7. Maintain confidentiality and handle sensitive information with utmost discretion.
8. Assist with registering patients and updating patient information.
9. Maintain knowledge of facility services, programs, and events to provide accurate information to patients and visitors.
10. Handle any emergencies or difficult situations that may arise in a calm and professional manner.
11. Collaborate with other team members to continuously improve the lobby experience for guests.
12. Uphold the values and mission of the medical center in all interactions with patients, visitors, and staff.
13. Attend training and meetings to stay informed about changes, updates, and new procedures.
14. Follow safety protocols and procedures to ensure the well-being of patients, visitors, and staff.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Lobby Services Associate in Los Angeles, CA, USA is $35,000 - $45,000 per year. This may vary depending on factors such as the specific company, experience level, and education level of the individual.

Cedars-Sinai Medical Center is a non-profit, tertiary 886-bed hospital and multi-specialty academic health science center located in Beverly Grove in the Mid-City West area of Los Angeles, California.