Imaging Patient Support Specialist
Welcome to Cedars-Sinai Medical Center, a leading healthcare institution dedicated to providing exceptional patient care and groundbreaking research. We are currently seeking an experienced and compassionate Imaging Patient Support Specialist to join our dynamic team. In this role, you will play a crucial part in providing support to our patients undergoing imaging procedures, ensuring their comfort and well-being throughout their visit. We are looking for a candidate with a strong background in healthcare, excellent communication skills, and a passion for delivering exceptional patient experiences. If you are dedicated to making a positive impact in the lives of others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
- Greet and welcome patients and visitors to the medical center in a warm and friendly manner.
- Provide exceptional customer service to patients, addressing any questions or concerns they may have regarding their imaging procedures.
- Ensure a smooth and efficient patient flow by accurately scheduling appointments and managing patient wait times.
- Prepare and maintain patient records, including updating demographic and insurance information.
- Assist patients with completing necessary paperwork and obtaining any required authorizations for their imaging procedures.
- Escort patients to the imaging department and ensure they are comfortable and informed throughout their visit.
- Collaborate with healthcare providers and other medical center staff to ensure proper coordination of patient care.
- Maintain a clean and organized imaging department, ensuring all necessary supplies are stocked and equipment is functioning properly.
- Educate patients on imaging procedures and provide them with pre and post-procedure instructions.
- Monitor and address any patient needs or concerns during their imaging procedure, ensuring their comfort and safety.
- Adhere to all medical center policies and procedures, as well as HIPAA regulations, to maintain patient confidentiality and privacy.
- Continuously seek opportunities to improve patient experiences and provide feedback to management on ways to enhance the patient support process.
- Attend and participate in department meetings and trainings to stay updated on new procedures and protocols.
- Collaborate with the billing department to ensure accurate and timely processing of patient payments and insurance claims.
- Uphold the mission and values of the medical center and represent the organization in a professional and positive manner at all times.
High School Diploma Or Equivalent: A Minimum Educational Requirement For This Position Is A High School Diploma Or Equivalent. This Demonstrates Basic Education And Ability To Communicate Effectively.
Experience In A Healthcare Setting: Previous Experience In A Healthcare Setting, Such As A Hospital Or Clinic, Is Preferred For This Role. This Will Provide A Foundational Understanding Of The Healthcare Industry And Medical Terminology.
Familiarity With Imaging Technology: A Strong Understanding Of Imaging Technology, Such As X-Rays, Mris, And Ct Scans, Is Essential For This Role. This Includes Knowledge Of Equipment Operation, Patient Positioning, And Image Quality.
Excellent Communication And Interpersonal Skills: As A Imaging Patient Support Specialist, The Ability To Communicate Effectively With Patients, Families, And Medical Staff Is Crucial. This Includes Strong Interpersonal Skills, Active Listening, And The Ability To Remain Calm And Professional In High-Stress Situations.
Attention To Detail And Organizational Skills: This Position Requires A High Level Of Attention To Detail, As Well As Strong Organizational Skills. The Imaging Patient Support Specialist Must Be Able To Accurately Document Patient Information, Maintain Records, And Manage Multiple Tasks Efficiently.
Quality Assurance
Communication Skills
Medical Terminology
Patient care
Computer proficiency
Infection control
Team collaboration
Patient assessment
Diagnostic Imaging
Electronic Health Records
Radiology Procedures
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Imaging Patient Support Specialist in Los Angeles, CA, USA is between $50,000 and $70,000 per year. This range may vary depending on factors such as experience, education, and specific job responsibilities.
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Cedars-Sinai Medical Center is a non-profit, tertiary 886-bed hospital and multi-specialty academic health science center located in Beverly Grove in the Mid-City West area of Los Angeles, California.
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