Technical Account Manager (Enterprise Client)
As a Technical Account Manager (Enterprise Client) at CDW, you will play a crucial role in providing exceptional technical support and guidance to our enterprise clients. As a trusted advisor and advocate, you will work closely with our clients to understand their unique business needs and provide tailored technology solutions to drive their success. We are seeking a highly skilled and personable individual to join our dynamic team and help our clients navigate the complex world of technology. If you have a passion for problem-solving and a strong background in technical account management, we would love to hear from you.
- Provide technical support: The primary responsibility of a Technical Account Manager (Enterprise Client) at CDW is to provide exceptional technical support to our enterprise clients. This includes troubleshooting and resolving technical issues, providing guidance on best practices, and ensuring timely resolution of any technical concerns.
- Understand client's business needs: The Technical Account Manager will work closely with our clients to understand their unique business needs. This involves building strong relationships with clients, conducting needs assessments, and staying up-to-date on industry trends and advancements.
- Tailored technology solutions: Based on the understanding of the client's business needs, the Technical Account Manager will be responsible for providing tailored technology solutions. This may involve recommending specific products or services, creating customized technology solutions, and explaining technical concepts in a clear and understandable manner.
- Act as a trusted advisor: The Technical Account Manager will act as a trusted advisor and advocate for our clients. They will serve as the main point of contact for all technical matters and will be responsible for building and maintaining a strong relationship with the client.
- Collaborate with internal teams: To ensure the best possible service for our clients, the Technical Account Manager will work closely with various internal teams such as sales, support, and product development. They will collaborate with these teams to address any technical issues or concerns raised by the client.
- Stay updated on technology advancements: As the technology landscape is constantly evolving, the Technical Account Manager will be responsible for staying updated on the latest advancements and trends. This includes attending training sessions, conferences, and conducting independent research to enhance their technical knowledge.
- Problem-solving: The Technical Account Manager will utilize their strong problem-solving skills to effectively address any technical challenges faced by the client. They will be responsible for analyzing complex technical issues and providing creative solutions to ensure client satisfaction.
- Maintain documentation: It is crucial for the Technical Account Manager to maintain accurate and up-to-date documentation of all client interactions, technical solutions, and recommendations. This will ensure
Extensive Technical Knowledge: The Ideal Candidate Should Possess A Deep Understanding Of It Infrastructure, Systems, And Software, As Well As Experience In Managing Complex Technical Projects And Troubleshooting Technical Issues.
Customer Service Skills: A Technical Account Manager Should Have Excellent Communication And Interpersonal Skills To Effectively Interact With Clients And Understand Their Needs. They Should Also Be Able To Handle Customer Inquiries And Resolve Any Issues In A Timely And Professional Manner.
Project Management Experience: The Role Of A Technical Account Manager Involves Managing Multiple Projects And Ensuring Their Successful Completion. Candidates Should Have Experience In Project Management, Including Planning, Organizing, And Coordinating Resources To Meet Project Goals.
Industry Expertise: Cdw Serves A Diverse Range Of Industries, And The Ideal Candidate Should Have Knowledge And Experience In The Specific Industry They Will Be Supporting. This Includes Understanding Industry Trends, Challenges, And Best Practices To Provide Valuable Insights And Solutions To Clients.
Team Player: As A Technical Account Manager, Candidates Will Work Closely With Cross-Functional Teams, Including Sales, Engineering, And Support. They Should Be Able To Collaborate Effectively With Others And Foster Strong Relationships To Achieve Common Goals And Deliver Exceptional Customer Service.
Project Management
Data Analysis
Account Management
Communication
customer service
Consultative selling
Problem-Solving
Client management
Relationship-Building
Technical Knowledge
Product Expertise
It Solutions
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Account Manager (Enterprise Client) in Toronto, ON, Canada is between $70,000 and $100,000 per year, with a median salary of $85,000 per year. Salaries may vary depending on the individual's level of experience, specific job responsibilities, and the company they work for. Additionally, factors such as bonuses, commission, and benefits may also impact the overall salary.
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CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.
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