Professional Services Operations Specialist

Welcome to the world of Professional Services Operations at CDW! We are seeking a knowledgeable and detail-oriented individual to join our team as a Professional Services Operations Specialist. In this role, you will play a crucial role in ensuring the smooth and efficient delivery of professional services to our clients. As a member of our team, you will have the opportunity to work with cutting-edge technology solutions and support our clients' needs in a fast-paced, dynamic environment. We are looking for a highly organized and customer-focused individual with a strong understanding of project management and operations. If you are passionate about technology, thrive in a collaborative team environment, and have a desire to make an impact, we want to hear from you. Join us and become a part of our innovative and growing team at CDW!

1. Facilitate the smooth and efficient delivery of professional services to clients by managing project timelines, resources, and budgets.
2. Collaborate with cross-functional teams, including sales, project management, and technical consultants, to ensure seamless execution of projects.
3. Implement and maintain processes and procedures to improve operational efficiency and quality of service delivery.
4. Serve as the main point of contact for clients, addressing any questions or concerns related to professional services operations.
5. Monitor project progress and proactively identify and resolve any issues that may arise.
6. Develop and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
7. Utilize project management tools and techniques to track project status and provide regular updates to stakeholders.
8. Maintain accurate and up-to-date project documentation, including project plans, schedules, and reports.
9. Train and onboard new team members, ensuring they have a clear understanding of project processes and expectations.
10. Stay current on industry trends, technologies, and best practices to continuously improve the professional services operations process.
11. Collaborate with the product and services teams to identify opportunities for new service offerings and improvements to existing services.
12. Participate in regular team meetings and contribute ideas to enhance team productivity and efficiency.
13. Act as a brand ambassador for CDW, upholding our values and delivering exceptional service to clients.
14. Continuously evaluate and improve processes to increase efficiency, reduce costs, and enhance the client experience.
15. Embrace a culture of continuous learning, staying up-to-date with industry trends and technologies to enhance skills and knowledge.

According to JobzMall, the average salary range for a Professional Services Operations Specialist in Vernon Hills, IL, USA is $60,000 to $80,000 per year. This may vary depending on factors such as education, experience, and specific job responsibilities.

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.