Principal Consulting Engineer - Customer Experience NICE CXone
Are you passionate about delivering exceptional customer experiences? Do you have a strong technical background and a knack for problem-solving? CDW is seeking a dynamic and driven Principal Consulting Engineer to join our team and lead our customer experience practice with NICE CXone. As a trusted advisor to our clients, you will use your expertise to design and implement cutting-edge solutions that enhance their customer interactions. If you have a proven track record of success in customer experience and a desire to take on a leadership role, we invite you to apply for this exciting opportunity.
- Design and implement cutting-edge solutions: The Principal Consulting Engineer will be responsible for leveraging their technical expertise to develop and implement innovative solutions that enhance customer interactions.
- Lead the customer experience practice: This role requires the individual to take charge and lead the customer experience practice at CDW, utilizing their strong leadership skills and industry knowledge to drive growth and success.
- Act as a trusted advisor: The Principal Consulting Engineer will serve as a trusted advisor to clients, providing expert guidance and recommendations to improve their customer experiences.
- Utilize NICE CXone: The ideal candidate will have a deep understanding of NICE CXone and be able to effectively use it to develop and implement solutions for clients.
- Drive exceptional customer experiences: This role is responsible for ensuring that all solutions delivered to clients result in exceptional customer experiences, creating long-term relationships and increasing customer satisfaction.
- Solve complex problems: The Principal Consulting Engineer will need to use their strong problem-solving skills to identify and resolve complex technical issues that may arise during project implementation.
- Collaborate with cross-functional teams: Working closely with cross-functional teams, including sales, project management, and engineering, the Principal Consulting Engineer will play a key role in delivering successful projects for clients.
- Stay updated on industry trends: This role requires the individual to stay up-to-date on the latest industry trends and best practices in customer experience to continuously improve the solutions offered to clients.
- Mentor and train team members: As a leader in the customer experience practice, the Principal Consulting Engineer will also be responsible for mentoring and training team members, ensuring their continued growth and development.
- Demonstrate a strong passion for customer experience: The ideal candidate will have a strong passion for delivering exceptional customer experiences and be able to effectively communicate this passion to clients and team members.
Extensive Experience In Customer Experience Management: A Principal Consulting Engineer - Customer Experience Nice Cxone Must Have A Deep Understanding Of Customer Experience Management, Including Knowledge Of Industry Best Practices And Trends.
Strong Technical Background: This Role Requires A Strong Technical Background, With Experience In Implementing And Supporting Customer Experience Solutions. Candidates Should Have A Deep Understanding Of Contact Center Technologies And The Ability To Troubleshoot And Resolve Complex Technical Issues.
Proven Consulting Experience: To Be Successful In This Role, Candidates Should Have A Proven Track Record In Providing Consulting Services To Clients. This Includes Experience In Conducting Needs Assessments, Developing Solutions, And Presenting Recommendations To Clients.
Leadership Skills: As A Principal Consulting Engineer, The Candidate Must Have Strong Leadership Skills To Guide And Mentor A Team Of Engineers. The Ability To Collaborate And Work Effectively With Cross-Functional Teams Is Also Essential.
Excellent Communication Skills: Effective Communication Is Crucial In This Role, As The Principal Consulting Engineer Will Be Responsible For Communicating Complex Technical Information To Non-Technical Stakeholders. Strong Presentation And Interpersonal Skills Are Necessary To Build Relationships With Clients And Effectively Convey Recommendations And Solutions.
Strategic Planning
Communication Skills
Project Management
Data Analysis
Team Management
Leadership
Collaboration
Problem-Solving
Customer journey mapping
Customer-centric approach
Innovation
Technical Expertise
Communication
Emotional Intelligence
Leadership
Problem Solving
Time management
creativity
Organization
Teamwork
collaboration
Adaptability
According to JobzMall, the average salary range for a Principal Consulting Engineer - Customer Experience NICE CXone is $140,000-$180,000 per year. However, this can vary depending on factors such as location, experience, and company size.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started