Managed Print Services Engineer

We are looking for a motivated and experienced Managed Print Services Engineer to join the team at CDW. As a Managed Print Services Engineer, you will be responsible for providing technical and operational support to our client base. You will be a key member of the team, and your role will be integral in ensuring outstanding customer service and satisfaction.The ideal candidate will have a minimum of 5 years of experience in Managed Print Services, with a strong technical background in Printer/Copier configuration, deployment, and troubleshooting. You should be knowledgeable with various printer/copier models, and be comfortable working in a fast-paced environment. You should possess excellent customer service skills and be able to work independently as well as collaboratively with a team. If you are detail-oriented, have strong analytical and problem-solving skills, and have a passion for delivering outstanding customer service, then we want to hear from you!

Responsibilities:

1. Provide technical and operational support to CDW clients.
2. Configure, deploy, and troubleshoot printer/copier models.
3. Maintain a fast-paced work environment.
4. Provide excellent customer service.
5. Work independently and in collaboration with other members of the team.
6. Analyze and solve customer problems.
7. Ensure customer satisfaction.
8. Handle and prioritize customer requests.
9. Monitor customer accounts to ensure quality of service.
10. Document customer interactions and resolutions.

According to JobzMall, the average salary range for a Managed Print Services Engineer is $45,000 to $85,000 per year. The exact salary range may vary depending on the employer, experience, qualifications, and location.

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.