Dell CSG Solution Specialist

Are you a tech-savvy and customer-focused individual looking to take the next step in your career? At CDW, we are looking for a Dell CSG Solution Specialist to join our team and help us successfully meet the needs of our customers. In this role, you will have the opportunity to work with the latest technology in a dynamic environment, while developing your technical and customer service expertise.To be successful in this role, you should have a deep understanding of Dell products and solutions, as well as experience working with customers in a customer service or sales role. Excellent communication and problem-solving skills, along with an ability to think outside the box, are also essential for this role. Additionally, you should be comfortable working in a fast-paced environment and be driven to provide outstanding customer service.If you have the qualifications and enthusiasm to join our team, we look forward to hearing from you.

Responsibilities:

1. Develop and maintain a deep understanding of Dell products and solutions.
2. Assist customers in selecting appropriate Dell products and services that meet their needs.
3. Provide technical support and troubleshooting assistance to customers.
4. Respond promptly to customer inquiries and requests.
5. Utilize problem-solving skills to offer solutions and resolve customer issues.
6. Maintain accurate records of customer interactions and transactions.
7. Demonstrate a high level of customer service and professionalism.
8. Work in a fast-paced environment and adapt quickly to changing needs.
9. Think outside the box to provide creative solutions to customer problems.
10. Continuously update knowledge of Dell products and services.

According to JobzMall, the average salary range for a Dell CSG Solution Specialist in Chicago, IL, USA is between $77,000 and $122,000, depending on experience. The average base salary for this position is $99,000.

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.