CDW

Cisco Call Manager Engineer, TS/SCI

CDW

Washington, DC, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

CDW is seeking a highly skilled and motivated Cisco Call Manager Engineer with a TS/SCI clearance to join our team. As a leading provider of innovative technology solutions, we are looking for an individual who is passionate about implementing and maintaining advanced communication systems for our clients. This role will require expertise in Cisco Call Manager, as well as excellent communication and problem-solving skills. If you have a strong technical background and a desire to work in a dynamic and challenging environment, we want to hear from you.

  1. Design and implement Cisco Call Manager solutions for clients, ensuring the highest level of quality and customer satisfaction.
  2. Maintain and support existing Cisco Call Manager systems, troubleshooting and resolving any technical issues that may arise.
  3. Collaborate with clients to understand their business requirements and provide recommendations for customized Cisco Call Manager solutions.
  4. Serve as a subject matter expert for Cisco Call Manager, staying up-to-date on industry trends and advancements.
  5. Work closely with project managers and other team members to ensure timely and successful delivery of Cisco Call Manager projects.
  6. Provide technical expertise and guidance to junior engineers and other team members, ensuring their professional growth and development.
  7. Conduct thorough testing and documentation of Cisco Call Manager systems to ensure functionality and stability.
  8. Communicate effectively with clients, team members, and other stakeholders to provide updates, gather requirements, and resolve issues.
  9. Proactively identify opportunities for improvement and optimization of Cisco Call Manager systems, processes, and procedures.
  10. Maintain a TS/SCI clearance and adhere to all security protocols and regulations in accordance with company and client policies.
Where is this job?
This job is located at Washington, DC, USA
Job Qualifications
  • Bachelor's Degree In Computer Science, Information Technology, Or A Related Field.

  • Minimum Of 3-5 Years Of Experience In Designing, Implementing, And Maintaining Cisco Unified Communications Manager (Cucm) Systems.

  • Active Ts/Sci Security Clearance.

  • Strong Knowledge And Experience With Cisco Uc Technologies, Including Cucm, Unity Connection, And Unified Contact Center Express (Uccx).

  • Cisco Certified Network Professional (Ccnp) Collaboration Certification Or Higher.

Required Skills
  • Collaboration Tools

  • SIP Trunking

  • Unified Communications

  • Network Infrastructure

  • Call Routing

  • Cisco Unified Communications Manager

  • Voip Troubleshooting

  • Qos Implementation

  • Pbx Integration

  • Cisco Call Manager Configuration

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Cisco Call Manager Engineer, TS/SCI in Washington, DC, USA is $80,000-$120,000 per year. However, salaries can vary based on factors such as experience, qualifications, and the specific company or organization.

Additional Information
CDW is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 27th, 2026
Apply BeforeJune 26th, 2026
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About CDW

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.

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