Associate Technical Support Consultant

Welcome to CDW, where we believe in providing innovative and reliable technology solutions to our clients. We are currently seeking an enthusiastic and driven individual to join our team as an Associate Technical Support Consultant. As a vital member of our support team, you will have the opportunity to work with cutting-edge technology and make a meaningful impact on our clients' businesses. In this role, you will use your technical expertise and exceptional customer service skills to troubleshoot and resolve technical issues, ensuring our clients' satisfaction. If you are passionate about technology and have a strong desire to help others, we encourage you to apply.

1. Provide technical support: The primary responsibility of an Associate Technical Support Consultant is to provide technical assistance to clients in a timely and efficient manner.
2. Troubleshoot technical issues: The candidate will be responsible for identifying and troubleshooting technical issues reported by clients, using their knowledge and expertise to resolve them effectively.
3. Ensure client satisfaction: The Associate Technical Support Consultant will play a crucial role in maintaining client satisfaction by addressing their technical concerns and providing effective solutions.
4. Utilize technical knowledge: The candidate will be expected to have a strong understanding of various technologies and be able to apply that knowledge to troubleshoot and resolve technical issues.
5. Communicate effectively: Strong communication skills are essential for this role, as the candidate will be required to communicate technical information to clients in a clear and concise manner.
6. Collaborate with team members: The Associate Technical Support Consultant will work closely with other team members to resolve complex technical issues and ensure a seamless support experience for clients.
7. Stay updated with technology: It is important for the candidate to stay updated with the latest technology trends and updates in order to provide the best support to clients.
8. Document support processes: The candidate will be responsible for documenting the troubleshooting steps and solutions for future reference and to improve the support process.
9. Adhere to company policies: The candidate will be expected to adhere to all company policies and procedures, including security and confidentiality protocols.
10. Maintain professional demeanor: As a representative of our company, the candidate must maintain a professional and friendly demeanor while interacting with clients and colleagues.

According to JobzMall, the average salary range for a Associate Technical Support Consultant is between $40,000 to $70,000 per year. This may vary depending on location, experience, and company size. Some companies may also offer additional benefits and bonuses.

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.