Associate Customer Success Manager

Are you an experienced customer success professional looking for a new challenge? Do you have a passion for helping customers achieve their goals? If so, we have the perfect opportunity for you as an Associate Customer Success Manager at CDW.We are looking for an individual with strong interpersonal skills and a commitment to delivering exceptional customer service. Candidates should have a minimum of three years of customer success experience and demonstrated ability to build and maintain relationships with customers. The ideal candidate should also have the ability to think strategically and analytically to identify opportunities for growth.In this role, you will be responsible for driving customer success and satisfaction, building strong relationships with customers, and driving customer value. You will be expected to analyze customer data and develop strategies to increase customer engagement, retention, and loyalty.If you have a passion for helping customers achieve success and are looking for a rewarding career, this is the job for you!

Responsibilities:

1. Develop and implement strategies to drive customer success and satisfaction.
2. Analyze customer data to identify opportunities for growth and engagement.
3. Build and maintain strong relationships with customers.
4. Develop strategies to increase customer retention and loyalty.
5. Assist with customer onboarding and training.
6. Monitor customer feedback and take appropriate action to resolve issues.
7. Collaborate with other departments to ensure customer success.
8. Provide customer support and troubleshoot customer issues.
9. Create reports and metrics to measure customer satisfaction.
10. Continuously monitor customer success and identify areas for improvement.

According to JobzMall, the average salary range for a Associate Customer Success Manager is between $48,000 and $78,000 per year. However, the exact salary of an Associate Customer Success Manager can vary depending on a variety of factors such as experience, location, and company. Additionally, salaries can also be affected by the size of the organization and the industry in which they are working.

CDW Corp. engages in the provision of information technology solutions. It operates through the Corporate and Public segments. The Corporate segment comprises of private sector business customers. The Public segment involves government agencies, education, and healthcare institutions.