Customer Care Social Media Manager

Maintain CBS All Access Help social accounts and work with Marketing and Customer Care team to craft approved responses. Audit engageable volume received on Facebook, Twitter and other CBS social media channels for customer feedback and concerns to ensure they are being addressed by the Social Care team in a timely manner. Develop expert knowledge of the CBS All Access service to address user inquiries that include, but are not limited to: subscriptions, account management, billing issues, content library, benefits/features of the service and basic application navigation. Stay current on social media trends and provide recommendations and approaches to improve customer care management. Perform weekly Quality checks on cases handled by Social Care Customer Care Associates, to ensure they are meeting quality standards.

According to JobzMall, the average salary range for a Customer Care Social Media Manager in 2900 W Alameda Ave, Burbank, CA 91505, USA is $60,000 to $86,000 per year. This salary range may vary depending on the employer, experience, and qualifications of the employee.

CBS Corporation is an American multinational media conglomerate with interests primarily in commercial broadcasting, publishing, and television production which was formed as the legal successor to the original Viacom on January 1, 2006.