Sales Support Manager

Are you a dynamic and results-driven individual with a passion for customer satisfaction? Do you thrive in a fast-paced and challenging environment? Caterpillar is seeking a highly motivated Sales Support Manager to join our team. In this role, you will play a critical role in supporting our sales team and ensuring exceptional service for our clients. If you possess strong leadership skills, excellent communication abilities, and a background in sales support, we want to hear from you! Join us at Caterpillar and be a part of our mission to provide innovative solutions to our customers' needs.

1. Support sales team: Provide support and assistance to the sales team in achieving their targets and goals.
2. Ensure customer satisfaction: Act as a liaison between the sales team and customers to ensure exceptional service and satisfaction.
3. Monitor sales processes: Monitor and analyze sales processes to identify areas for improvement and implement strategies to increase efficiency and effectiveness.
4. Develop and implement sales support strategies: Develop and implement strategies to support the sales team in achieving their targets and goals.
5. Provide training and coaching: Train and coach sales team members on sales support processes, tools, and techniques to enhance their performance.
6. Manage customer inquiries: Handle customer inquiries and resolve any issues or concerns in a timely and professional manner.
7. Coordinate with cross-functional teams: Collaborate with other departments such as marketing, operations, and finance to ensure smooth and efficient sales processes.
8. Generate reports and analyze data: Generate reports on sales support activities, analyze data, and provide insights to improve sales performance.
9. Lead and motivate the sales support team: Manage and lead a team of sales support professionals, providing guidance, motivation, and support to achieve team and individual goals.
10. Stay updated on industry trends: Stay informed about industry trends and changes in the market to provide valuable insights to the sales team.
11. Represent the company: Act as a representative of the company and maintain a positive image in all interactions with customers, stakeholders, and partners.
12. Adhere to company policies: Ensure compliance with company policies and procedures, as well as relevant laws and regulations.
13. Continuously improve processes: Identify opportunities for process improvements and make recommendations to enhance the overall efficiency and effectiveness of the sales support function.
14. Communicate effectively: Communicate clearly and effectively with all stakeholders, including customers, sales team, and cross-functional teams.
15. Demonstrate strong leadership skills: Lead by example, demonstrate strong leadership skills, and foster a positive and collaborative work environment.

According to JobzMall, the average salary range for a Sales Support Manager in Nashville, TN, USA is $75,000 to $100,000 per year. However, this can vary depending on the specific company, industry, and level of experience.

Caterpillar, Inc. engages in the manufacture of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. It provides technology for construction, transportation, mining, forestry, energy, logistics, electronics, financing, and electric power generation. It operates through the following segments: Construction Industries, Resource Industries, Energy & Transportation, and Financial Products.