Product Support Manager

Are you a solutions-oriented individual with a passion for customer satisfaction? Do you thrive in a fast-paced environment and enjoy leading a team? If so, we have an exciting opportunity for you to join our team as a Product Support Manager at Caterpillar. As the Product Support Manager, you will be responsible for providing technical support and guidance to our customers and dealer network, ensuring the highest level of customer satisfaction. We are looking for a driven and knowledgeable individual with strong leadership skills and a background in product support. If this sounds like you, we invite you to apply for this role and be part of our dynamic team at Caterpillar.

1. Provide technical support and guidance to customers and dealer network on product issues and inquiries.
2. Ensure timely and effective resolution of customer concerns and complaints to maintain high levels of customer satisfaction.
3. Develop and implement strategies to improve product support processes and procedures.
4. Train and mentor team members on product knowledge and customer service skills.
5. Collaborate with cross-functional teams to identify and address product issues and improve overall customer experience.
6. Conduct regular performance evaluations and provide feedback to team members.
7. Monitor and analyze customer feedback and data to identify areas for improvement and implement solutions.
8. Develop and maintain strong relationships with customers and dealers to understand their needs and expectations.
9. Stay updated on industry trends and advancements in product support to continuously improve processes and services.
10. Oversee the budget and resources for the product support department to ensure efficient operations.
11. Ensure compliance with company policies and standards in all aspects of product support.
12. Represent the company and communicate effectively with customers and dealers at events and meetings.
13. Handle escalated customer issues and provide timely and satisfactory resolutions.
14. Monitor and report on key performance indicators related to product support and make recommendations for improvement.
15. Collaborate with other departments to identify and implement cross-functional initiatives to enhance the overall customer experience.

According to JobzMall, the average salary range for a Product Support Manager in Tucson, AZ, USA is between $60,000 and $90,000 per year. This range can vary depending on factors such as experience, education, and the specific company and industry the manager is working in. Additionally, bonuses and benefits may also be included in the overall compensation package.

Caterpillar, Inc. engages in the manufacture of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. It provides technology for construction, transportation, mining, forestry, energy, logistics, electronics, financing, and electric power generation. It operates through the following segments: Construction Industries, Resource Industries, Energy & Transportation, and Financial Products.