Caterpillar

Product Support Engineering Intern

Caterpillar
Tucson, AZ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Caterpillar, the leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. We are seeking a Product Support Engineering Intern to join our team and gain hands-on experience in a dynamic and innovative work environment. As a Product Support Engineering Intern, you will have the opportunity to work closely with our experienced engineers and support our global customers. This is a valuable opportunity for individuals who are passionate about problem-solving, have a strong technical background, and are eager to learn and grow in their engineering career. If you have a drive for excellence and a desire to make a positive impact, we invite you to join our team at Caterpillar.

  1. Collaborate with experienced engineers to support global customers with product inquiries and technical issues.
  2. Participate in hands-on projects and gain practical experience in a fast-paced and innovative work environment.
  3. Maintain a strong understanding of Caterpillar's products and services to effectively assist customers.
  4. Develop and apply problem-solving skills to analyze and troubleshoot technical issues.
  5. Communicate with customers to provide timely and accurate responses to their inquiries and concerns.
  6. Work closely with cross-functional teams to identify and implement solutions for customer needs.
  7. Utilize technical knowledge and skills to continuously improve product support processes.
  8. Document and report on customer interactions, technical issues, and solutions.
  9. Take initiative to learn and develop skills in various areas of engineering.
  10. Adhere to company safety standards and procedures while conducting work.
  11. Support company values of integrity, excellence, teamwork, and commitment in all tasks and interactions.
  12. Use critical thinking and attention to detail to ensure accuracy and quality in all projects.
  13. Continuously seek opportunities to improve and contribute to the success of the team and company.
Where is this job?
This job is located at Tucson, AZ, USA
Job Qualifications

  • Strong Technical Background: A Product Support Engineering Intern At Caterpillar Should Possess A Strong Technical Background In Engineering, Preferably In Mechanical Or Electrical Engineering. This Background Will Enable The Intern To Understand And Troubleshoot Complex Technical Issues Related To Caterpillar Products.

  • Excellent Problem-Solving Skills: The Intern Should Have Excellent Problem-Solving Skills To Be Able To Identify And Resolve Product-Related Issues Efficiently. This Includes The Ability To Analyze Data, Think Critically, And Come Up With Creative Solutions.

  • Knowledge Of Caterpillar Products: A Product Support Engineering Intern Should Have A Good Understanding Of Caterpillar Products And Their Functionalities. This Includes Knowledge Of The Company's Product Line, Features, And Specifications.

  • Communication Skills: Effective Communication Is Crucial For A Product Support Engineering Intern, As They Will Be Required To Work With Cross-Functional Teams And Communicate Technical Information To Customers. Strong Written And Verbal Communication Skills Are Essential For This Role.

  • Adaptability And Willingness To Learn: The Intern Should Be Adaptable And Willing To Learn In A Fast-Paced Environment. The Role Of A Product Support Engineering Intern At Caterpillar Involves Working On A Variety Of Projects And Tasks, So The Ability To Adapt And Learn Quickly Is Crucial For Success.

Required Skills

  • Documentation

  • Quality Assurance

  • Data Analysis

  • Communication

  • Time Management

  • Product knowledge

  • customer service

  • Root Cause Analysis

  • Team collaboration

  • Problem-Solving

  • Software Proficiency

  • Technical Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Product Support Engineering Intern in Tucson, AZ, USA is $20-$25 per hour. This may vary depending on the specific company, location, and level of experience of the intern.

Additional Information
Caterpillar is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 7th, 2024
Apply BeforeMay 22nd, 2025
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About Caterpillar

Caterpillar, Inc. engages in the manufacture of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. It provides technology for construction, transportation, mining, forestry, energy, logistics, electronics, financing, and electric power generation. It operates through the following segments: Construction Industries, Resource Industries, Energy & Transportation, and Financial Products.

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