Supply Chain Customer Service Manager

Are you a highly organized and customer-focused individual with a strong background in supply chain management? Do you thrive in a fast-paced environment and have a passion for delivering exceptional customer service? If so, we have an exciting opportunity for you as a Supply Chain Customer Service Manager at Catalent!In this role, you will be responsible for overseeing the customer service operations for our supply chain department. You will work closely with our clients, ensuring timely and accurate delivery of products while maintaining strong relationships. Your expertise in supply chain management and customer service will be crucial in driving success for our company.To excel in this position, you must have a Bachelor's degree in business, supply chain management, or a related field, along with at least 5 years of experience in a similar role. Strong communication, problem-solving, and leadership skills are also essential for this position.If you are ready to take on a challenging and rewarding role in a dynamic and growing company, we encourage you to apply for the Supply Chain Customer Service Manager position at Catalent. We look forward to hearing from you!

1. Oversee all customer service operations for the supply chain department.
2. Build and maintain strong relationships with clients to ensure their satisfaction.
3. Ensure timely and accurate delivery of products to customers.
4. Develop and implement strategies to improve customer service processes and procedures.
5. Monitor and analyze customer service metrics to identify areas for improvement.
6. Train and manage a team of customer service representatives.
7. Collaborate with other departments, including production and logistics, to ensure smooth operations.
8. Maintain up-to-date knowledge of industry trends and best practices in supply chain management and customer service.
9. Act as the main point of contact for escalated customer service issues.
10. Communicate effectively with clients to address any concerns or inquiries.
11. Work closely with sales and marketing teams to understand customer needs and preferences.
12. Develop and implement customer service policies and procedures.
13. Conduct performance evaluations and provide feedback and coaching to team members.
14. Develop and maintain department budgets and manage expenses.
15. Identify and implement process improvements to increase efficiency and customer satisfaction.
16. Collaborate with cross-functional teams to develop and implement new supply chain strategies and initiatives.
17. Ensure compliance with all relevant regulations and standards.
18. Represent the company at industry events and conferences.
19. Stay current on industry developments and market trends to inform decision making.
20. Foster a positive and productive work environment within the customer service team.

According to JobzMall, the average salary range for a Supply Chain Customer Service Manager in Philadelphia, PA, USA is $65,000 - $85,000 per year. This can vary based on factors such as the specific industry, company size, and experience level of the individual. Additionally, bonuses and benefits may also be included in the overall compensation package.

Catalent, Inc. is a multinational corporation headquartered in Somerset, New Jersey. It is a global provider of delivery technologies, development, drug manufacturing, biologics, gene therapies and consumer health products. It employs more than 14,000 people, including approximately 2,400 scientists and technicians.