Customer Service Manager

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you! Catalent is seeking a highly motivated and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will play a critical role in ensuring the satisfaction of our clients and the success of our business. We are looking for someone who is dedicated, organized, and possesses excellent communication and problem-solving skills. If you are ready for a challenging and rewarding career, we want to hear from you!

1. Lead and manage a team of customer service representatives to provide exceptional service to clients.
2. Develop and implement strategies to improve customer satisfaction and retention.
3. Monitor and analyze customer service metrics to identify areas for improvement.
4. Train and mentor customer service representatives to ensure they have the skills and knowledge to effectively assist clients.
5. Collaborate with cross-functional teams to address and resolve customer issues.
6. Develop and maintain strong relationships with clients to understand their needs and expectations.
7. Proactively identify and address potential customer service issues.
8. Ensure all customer inquiries and concerns are addressed promptly and accurately.
9. Create and maintain customer service policies and procedures.
10. Stay up-to-date on industry trends and best practices in customer service.
11. Utilize customer feedback to continuously improve the customer service experience.
12. Prepare and present reports on customer service performance to senior management.
13. Handle escalated customer service issues and provide timely and satisfactory resolutions.
14. Manage the customer service budget and allocate resources effectively.
15. Conduct performance evaluations and provide feedback to customer service team members.
16. Foster a positive and supportive work environment for the customer service team.
17. Stay organized and prioritize tasks to meet customer service objectives.
18. Act as a liaison between clients and other departments within the company.
19. Resolve conflicts and handle difficult situations with professionalism and tact.
20. Continuously strive to exceed customer expectations and maintain a high level of customer service excellence.

According to JobzMall, the average salary range for a Customer Service Manager in Greendale, IN 47025, USA is $45,000 to $65,000 per year. This can vary depending on factors such as the size and industry of the company, the level of experience and skills of the individual, and the cost of living in the specific area.

Catalent, Inc. is a multinational corporation headquartered in Somerset, New Jersey. It is a global provider of delivery technologies, development, drug manufacturing, biologics, gene therapies and consumer health products. It employs more than 14,000 people, including approximately 2,400 scientists and technicians.