Complaints Specialist

Are you passionate about delivering exceptional customer service and resolving complex issues? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, then we have an exciting opportunity for you as a Complaints Specialist at Catalent. Join our team and become a key player in ensuring our customers' satisfaction by addressing and resolving any complaints they may have. As a Complaints Specialist, you will use your excellent communication and problem-solving skills to investigate and resolve customer complaints efficiently and effectively. We are looking for a highly motivated individual with a strong customer service background and a desire to make a positive impact. If you have a keen interest in the pharmaceutical industry and possess the necessary qualifications, we would love to hear from you.

1. Investigate and resolve customer complaints in a timely and efficient manner.
2. Communicate with customers to gather necessary information and address their concerns.
3. Collaborate with cross-functional teams to identify root causes of complaints and implement corrective actions.
4. Maintain accurate and detailed records of complaint investigations and resolutions.
5. Monitor complaint trends and provide insights to management for continuous improvement.
6. Ensure compliance with company policies and procedures in handling complaints.
7. Proactively identify potential issues and take necessary actions to prevent or mitigate them.
8. Provide exceptional customer service to maintain and improve customer satisfaction.
9. Stay updated on industry regulations and standards related to customer complaints.
10. Train and mentor team members on complaint handling processes and procedures.
11. Continuously improve complaint handling processes and procedures to enhance efficiency and effectiveness.
12. Collaborate with other departments such as Quality Assurance and Regulatory Affairs to ensure compliance and customer satisfaction.
13. Conduct follow-up with customers to ensure their satisfaction and address any additional concerns.
14. Attend meetings and participate in projects related to complaint handling and customer satisfaction.
15. Represent the company and its values in all interactions with customers.

According to JobzMall, the average salary range for a Complaints Specialist in Morrisville, NC, USA is $40,000 to $55,000 per year. However, this can vary depending on factors such as the specific industry, company size, and individual experience and qualifications. Some companies may also offer additional benefits and bonuses as part of their compensation package.

Catalent, Inc. is a multinational corporation headquartered in Somerset, New Jersey. It is a global provider of delivery technologies, development, drug manufacturing, biologics, gene therapies and consumer health products. It employs more than 14,000 people, including approximately 2,400 scientists and technicians.