ITSM Process Analyst
CACI International is looking for an experienced and self-motivated ITSM Process Analyst to join our dynamic team. In this role, you will be responsible for the analysis, design, implementation, and optimization of IT Service Management (ITSM) processes and systems. The ideal candidate should have strong analytical and problem-solving skills, an aptitude for learning new technologies quickly, and excellent communication and interpersonal skills. Additionally, you should have a passion for process improvement and have a thorough understanding of ITIL best practices. We are looking for an individual who is motivated to take on new challenges and can work independently and collaboratively in a fast-paced environment. If this sounds like you, we want to hear from you!
Responsibilities:
- Analyze, design, implement, and optimize ITSM processes and systems.
- Solve complex IT problems with strong analytical and problem-solving skills.
- Learn new technologies quickly and stay current on industry trends.
- Communicate and collaborate effectively with team members and stakeholders.
- Ensure compliance with ITIL best practices.
- Identify areas for process improvement and develop solutions to improve efficiency.
- Monitor performance of ITSM processes and systems and make necessary adjustments.
- Provide technical support and troubleshooting for ITSM processes and systems.
- Prepare reports and documentation on ITSM processes and systems.
- Maintain ITSM process and system data integrity.
Strong Communication And Interpersonal Skills
Ability To Understand Customer Needs And Develop Suitable Solutions
Extensive Knowledge Of It Service Management Processes
Itil Certification Or Equivalent Experience
Understanding Of Itil Best Practices And Frameworks
Experience With Service Desk Or Help Desk Tools
Ability To Troubleshoot And Analyze Customer Service Issues
Demonstrated Ability To Work On Multiple Projects With Tight Deadlines
Documentation
Risk Management
Business Analysis
Change Management
Incident Management
Problem Management
Reporting
Automation
Analytics
Stakeholder management
Configuration
Governance
Processes
Modelling
Service Delivery
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ITSM Process Analyst in Arlington County, Arlington, VA, USA is $75,000 to $90,000. This range may vary depending on experience and qualifications, as well as the specific requirements of the employer.
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CACI International Inc. is an American multinational professional services and information technology company headquartered in Northern Virginia. CACI provides services to many branches of the US federal government including defense, homeland security, intelligence, and healthcare.
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