Help Desk/ Business Systems Analyst

At CACI International, we are looking for a highly motivated and organized Help Desk/ Business Systems Analyst to join our team. This individual must have excellent problem-solving and communication skills, and be able to effectively collaborate with our diverse team. The ideal candidate will have a strong background in the IT field and a commitment to staying up to date with the latest industry trends. The Help Desk/ Business Systems Analyst will be responsible for providing technical assistance and support to end users, troubleshooting system and software issues, and managing service requests. This individual will also be responsible for analyzing existing business processes and systems to identify opportunities for improvement.Qualifications: • Bachelor’s degree in Computer Science, Information Systems or related field• A minimum of 2 years of experience in a help desk or technical support role• In-depth knowledge of computer systems, mobile devices, and other tech products• Proven analytical and problem-solving abilities• Excellent communication and interpersonal skills• Strong customer service orientation• Ability to work independently and in a team environment• Knowledge of Microsoft Office Suite and other software applications

Responsibilities:

1. Provide technical assistance and support to end users.
2. Troubleshoot system and software issues.
3. Manage service requests.
4. Analyze existing business processes and systems to identify opportunities for improvement.
5. Maintain up to date knowledge of the latest industry trends.
6. Develop and document system processes and procedures.
7. Monitor system performance and recommend solutions for improvement.
8. Collaborate with team members to develop and implement solutions.
9. Train users on new applications and software.
10. Provide reports on system performance and usage.

According to JobzMall, the average salary range for a Help Desk/ Business Systems Analyst in Chantilly, VA, USA is between $54,000 and $75,000 per year.

CACI International Inc. is an American multinational professional services and information technology company headquartered in Northern Virginia. CACI provides services to many branches of the US federal government including defense, homeland security, intelligence, and healthcare.