CACI International

Cyber Service Desk Specialist

CACI International
Chantilly, VA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

CACI International is looking for a Cyber Service Desk Specialist to join our team! We're looking for a customer service-oriented individual who is passionate about technology and has the ability to troubleshoot complex issues quickly and effectively. The ideal candidate should have a strong commitment to customer satisfaction, excellent communication skills, and a positive attitude.To qualify for this position, you must have at least three years of experience in a service desk or help desk position, be knowledgeable in troubleshooting computer hardware and software issues, and have a bachelor's degree in a related field. Additionally, experience with Active Directory, virtualization technologies, and network protocols is highly desired.If you have a dedication to customer service and the technical skills to quickly identify and resolve system issues, then this could be the perfect opportunity for you!

Responsibilities:

  1. Provide excellent customer service and technical support to clients.
  2. Troubleshoot complex computer hardware and software issues.
  3. Monitor and respond to service desk tickets quickly and efficiently.
  4. Follow up with clients to ensure their satisfaction with the services provided.
  5. Implement best practices for service delivery.
  6. Manage Active Directory, virtualization technologies, and network protocols.
  7. Maintain up-to-date and accurate documentation of help desk operations.
  8. Stay informed of emerging technologies and industry trends.
  9. Collaborate with other teams to resolve customer-related issues.
  10. Develop and maintain positive customer relationships.
Where is this job?
This job is located at Chantilly, VA, USA
Job Qualifications

  • Excellent Communication Skills (Oral And Written)

  • Strong Customer Service Focus

  • Ability To Handle Multiple Priorities

  • Knowledge Of It Service Management Principles

  • Knowledge Of Ticketing Systems

  • Knowledge Of Network And System Administration

  • Familiarity With Active Directory

  • Previous Experience In A Help Desk Environment

Required Skills

  • Troubleshooting

  • Network Administration

  • Communication

  • Technical Support

  • Database Management

  • customer service

  • Patch management

  • Problem-Solving

  • Software Installation

  • System Administration

  • System Monitoring

  • Hardware Maintenance

  • Remote Support

  • Incident Resolution

  • System Diagnostics

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • Organization

  • self-motivation

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Cyber Service Desk Specialist in Chantilly, VA, USA is $56,000 to $68,000 per year.

Additional Information
CACI International is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 7th, 2023
Apply BeforeJune 21st, 2025
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About CACI International

CACI International Inc. is an American multinational professional services and information technology company headquartered in Northern Virginia. CACI provides services to many branches of the US federal government including defense, homeland security, intelligence, and healthcare.

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