Frequently Asked Questions about Buffer Careers

Buffer offers a wide range of career paths, from customer success and marketing to engineering and data science. Career paths at Buffer include roles such as: - Customer Success Manager/Specialist - Technical Support/Customer Success - Product Manager - Data Analyst/Scientist - Growth/Marketing Manager - Designer - Software Engineer - Technical Writer - Business Analyst - Recruiter - DevOps Engineer - Content Strategist - Social Media Manager

Buffer's official policy on remote work is that it is an integral part of our culture. We believe that remote work helps to foster creativity and innovation, and encourages employees to focus on their work without the traditional distractions of a physical office. As such, we are open to remote work and flexible schedules, and actively encourage remote working opportunities.

Yes, Buffer offers a number of professional development programs for its employees. These programs include, but are not limited to, Mentorship Programs, Leadership Development Programs, and Training Programs.

Yes, Buffer has global offices in San Francisco, California, United States; Kitchener-Waterloo, Ontario, Canada; Toronto, Ontario, Canada; and Dublin, Ireland. They also have a remote team of employees located across the world.

Yes, Buffer offers a variety of company-sponsored activities. These activities range from virtual team lunches and happy hours to virtual yoga classes, book clubs, and trivia nights. Buffer also offers team retreats, team building activities, and volunteer opportunities.

Buffer has several initiatives in place to ensure employee satisfaction. These include offering employees flexible work hours and work-from-home options, providing comprehensive health benefits, offering generous vacation policies, and implementing an open communication policy. They also have a team focused on fostering a positive workplace culture, which includes wellness activities, team building exercises, and social events. They also provide employees with resources (such as career development opportunities, workshops, and mentorship programs) to help them reach their goals.

Buffer offers a range of support for remote employees, including wellness resources and virtual team events, flexible working hours, coworking stipends, and remote work toolkits. They also provide access to employee assistance programs, mental health benefits, health insurance, and other benefits. Additionally, Buffer’s remote team members have access to coaching for career development, access to their Slack workspace, and a dedicated remote team Slack channel.

Buffer provides a range of onboarding materials to help customers get started, including an onboarding guide, onboarding checklist, detailed user guide, and an onboarding video tutorial. Additionally, they provide access to customer support for any additional questions or assistance that may be needed.

Buffer measures success mainly through customer feedback, product usage, customer sentiment, and customer acquisition. To track customer feedback, Buffer actively surveys customers to gather feedback and insights on customer experience. Product usage metrics are tracked as well to identify customer adoption of features and to measure engagement. Customer sentiment is monitored through social media, customer support conversations, and customer reviews. Finally, customer acquisition is monitored to measure the growth of the customer base.

The recruitment process at Buffer typically involves the following steps: 1. Submit your resume and application 2. Phone/video interview 3. Take a skills assessment 4. On-site interview 5. Reference checks 6. Offer and onboarding 7. Job start

Buffer does not publicly disclose its retention rate.

Buffer has implemented a number of diversity initiatives to create a more inclusive and equitable workplace. These initiatives include: • Developing a diverse leadership team, including hiring a Head of Diversity & Inclusion as well as a Chief Diversity Officer. • Establishing an internal Diversity & Inclusion Council to set goals and ensure progress towards those goals. • Establishing an internal Diversity & Inclusion Slack channel to foster open dialogue and provide a place for employees to ask questions and share experiences. • Providing unconscious bias training to all employees. • Partnering with external organizations to bring in speakers and host workshops on topics related to diversity and inclusion. • Establishing an internal Diversity & Inclusion Library to provide employees with access to resources related to diversity and inclusion. • Offering diversity-focused employee benefits, such as parental leave for new parents, fertility assistance, and gender-affirming healthcare for transgender and non-binary employees. • Launching a Diversity & Inclusion blog to share stories from employees and provide guidance on best practices.

At Buffer, our culture is focused on being open, transparent, and supportive. We strongly value diversity, inclusion, collaboration, and transparency. We strive to provide an environment where our team members can do their best work and feel their best selves. We are a remote-first company that values asynchronous communication, experimentation, and continuous learning. Above all, we strive to foster an environment of trust, respect, and growth.

Yes, Buffer offers flexible work arrangements such as remote work, part-time schedules, and flexible hours.

Yes, Buffer has a mentorship program through their Employee Resource Group (ERG) called Buffer Buddies. Buffer Buddies is designed to help employees develop their skills and knowledge in a particular area of expertise. Employees can request a mentor or be matched with a mentor who best suits their needs.

Buffer supports team members by providing a variety of resources and tools to help them in their roles. This includes a dedicated team of HR professionals who are trained to provide support to employees and help them develop their skills. Buffer also offers mentoring, career development, and wellness programs to ensure team members are supported in their professional and personal lives. Additionally, Buffer provides team members with access to a variety of online and in-person events, workshops, and resources to help them grow and develop.

Buffer is a social media management platform that allows users to schedule posts, analyze performance, and collaborate with team members all in one place. It also offers a suite of tools for refining social media strategies, including automated post scheduling, content curation, and team collaboration features.

The dress code at Buffer is casual. Employees are encouraged to dress in comfortable, practical attire that reflects their personal style. There is no requirement to wear business attire.

Buffer's vacation policy is very flexible. Employees are encouraged to take the time off they need, as long as they give their team advanced notice and keep up with their work. Employees can take as much vacation as they need, with no limit on the number of days. Vacation time can also be taken in shorter chunks, such as taking a day or two off here and there.

The average salary at Buffer is estimated to be around $100,000.