Technical Support Specialist (French and English)

Welcome to the exciting world of technical support at BT Group! We are currently seeking a highly skilled and customer-oriented Technical Support Specialist, fluent in both French and English, to join our dynamic team. As a Technical Support Specialist, you will play a vital role in providing exceptional technical assistance and problem-solving solutions to our clients. If you have a passion for technology, excellent communication skills, and a desire to help others, this may be the perfect role for you. Join us in shaping the future of telecommunications and become a part of our talented team today!

1. Provide exceptional technical assistance and problem-solving solutions to clients in a timely and efficient manner.
2. Serve as the primary point of contact for French and English-speaking clients and effectively communicate technical concepts to non-technical individuals.
3. Troubleshoot and resolve technical issues related to BT Group products and services, including hardware, software, and network connectivity.
4. Document and track all customer interactions and technical issues in a detailed and accurate manner.
5. Collaborate with other team members and departments to ensure prompt and effective resolution of complex technical issues.
6. Stay updated on the latest product and service developments, as well as industry trends, to provide clients with the most current and relevant information.
7. Provide excellent customer service by maintaining a positive and professional attitude at all times.
8. Adhere to company policies and procedures, as well as industry standards, to ensure the highest level of customer satisfaction.
9. Continuously improve technical knowledge and skills through training and self-learning to keep up with changing technologies.
10. Contribute to the development and improvement of technical support processes and procedures to enhance customer experience and increase efficiency.
11. Collaborate with cross-functional teams to identify and address recurring technical issues and provide suggestions for process improvements.
12. Act as a brand ambassador by promoting BT Group's products and services and building positive relationships with clients.
13. Handle sensitive and confidential information with integrity and maintain customer confidentiality at all times.
14. Meet and exceed performance targets and metrics, such as response time, first call resolution rate, and customer satisfaction.
15. Ensure compliance with data protection and security regulations to protect customer data and company assets.

According to JobzMall, the average salary range for a Technical Support Specialist (French and English) in Budapest, Hungary is between 2,000,000 to 3,500,000 HUF per year. This is equivalent to approximately $7,000 to $12,000 USD per year. However, salaries may vary depending on factors such as experience, skills, and the specific company hiring.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.