Service Desk Analyst

Are you a tech-savvy problem solver with a passion for providing exceptional customer service? Look no further! BT Group is seeking a highly motivated and customer-focused Service Desk Analyst to join our dynamic team. As a Service Desk Analyst, you will be the first point of contact for our clients and play a crucial role in ensuring their technical issues are resolved efficiently. With the constant evolution of technology, this role offers endless opportunities for growth and development. If you have a keen eye for detail, excellent communication skills, and a strong background in IT support, we want to hear from you!

1. Serve as the first point of contact for clients experiencing technical issues, providing prompt and efficient assistance.
2. Utilize problem-solving skills to troubleshoot and resolve technical issues for clients.
3. Deliver exceptional customer service by actively listening to clients' needs and providing appropriate solutions.
4. Maintain a thorough understanding of company products and services in order to effectively assist clients.
5. Document and track all client interactions and technical issues in a timely and accurate manner.
6. Collaborate with other team members and departments to escalate and resolve complex technical issues.
7. Continuously stay updated on industry trends and advancements in technology to ensure efficient and effective support.
8. Provide clear and concise instructions to clients on how to resolve technical issues.
9. Identify and report recurring technical issues to management for further analysis and improvement.
10. Participate in training and development programs to enhance technical knowledge and customer service skills.
11. Adhere to company policies and procedures to ensure a consistent and high-quality customer experience.
12. Maintain a positive and professional attitude while handling challenging customer interactions.
13. Assist with onboarding and training of new Service Desk Analysts.
14. Maintain confidentiality and security of client information and data.
15. Complete other duties and tasks as assigned by management.

According to JobzMall, the average salary range for a Service Desk Analyst in Thurso KW14, UK is £18,000-£25,000 per year. However, this can vary depending on the specific company, experience level, and location within Thurso. Some companies may also offer additional benefits such as bonuses, healthcare, and retirement plans.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.