Senior EE Retail Advisor

Are you an experienced and customer-focused individual with a passion for technology and communication? Look no further - BT Group is seeking a Senior EE Retail Advisor to join our team! As a Senior EE Retail Advisor, you will play a crucial role in providing top-notch service to our customers, helping them find the best solutions to meet their needs. Your expertise and knowledge of our products and services will be key in driving sales and ensuring customer satisfaction. We are looking for someone who is dedicated, personable, and driven to excel in a fast-paced retail environment. If you have a strong background in sales and a desire to be part of a dynamic team, then we want to hear from you!

• Provide exceptional customer service to all clients, ensuring their needs are met and any issues are resolved promptly and effectively
• Display a thorough understanding and knowledge of BT Group's products and services, and be able to effectively communicate their features and benefits to customers
• Utilize strong sales techniques to drive revenue and meet or exceed sales targets
• Establish and maintain strong relationships with customers, building loyalty and trust
• Act as a mentor to other Retail Advisors, providing guidance and support to help them achieve their goals
• Stay up-to-date on industry trends and advancements, and be able to make recommendations to customers based on their needs
• Handle customer complaints and escalations in a professional and efficient manner
• Collaborate with other team members and departments to ensure a seamless customer experience
• Follow company policies and procedures, including proper handling of cash and inventory management
• Continuously strive to improve processes and procedures to enhance the overall customer experience
• Participate in ongoing training and development to maintain a high level of knowledge and expertise in BT Group's products and services.

According to JobzMall, the average salary range for a Senior EE Retail Advisor in London, UK is between £30,000 and £40,000 per year. This can vary depending on the specific company, location, and level of experience.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.