Request Management Associate

Welcome to BT Group, a leading telecommunications company committed to providing exceptional services to our customers. We are currently seeking a highly motivated and organized individual to join our team as a Request Management Associate. As a Request Management Associate, you will be responsible for managing and fulfilling customer requests, ensuring timely and efficient resolution. This is a great opportunity for someone who is customer-focused, detail-oriented, and has a passion for delivering top-notch service. If you have excellent communication skills and a strong background in customer service, we encourage you to apply for this position. Join us and be a part of our dynamic team dedicated to delivering the best customer experience.

1. Manage customer requests: Receive, review, and prioritize customer requests, ensuring timely and efficient resolution.
2. Communicate with customers: Interact with customers via phone, email, or in-person to understand their needs and provide updates on the status of their requests.
3. Fulfill customer requests: Coordinate with relevant departments and teams to fulfill customer requests, ensuring accuracy and high-quality service delivery.
4. Maintain records: Keep accurate and up-to-date records of all customer requests, including details of actions taken and resolutions provided.
5. Monitor request queues: Monitor and manage request queues to ensure all requests are addressed in a timely manner and escalate any urgent or complex requests to the appropriate teams.
6. Provide exceptional service: Strive to provide exceptional service to all customers, ensuring their satisfaction and loyalty to the company.
7. Identify areas for improvement: Continuously evaluate and improve request management processes to enhance the customer experience and increase efficiency.
8. Collaborate with team members: Work closely with team members to ensure consistency in service delivery and share knowledge and best practices.
9. Adhere to company policies: Follow company policies and procedures, including confidentiality and data protection guidelines, while handling customer requests.
10. Stay updated on products and services: Keep up-to-date with the company's products, services, and processes to effectively communicate with customers and provide accurate information.
11. Handle complaints and conflicts: Address customer complaints and resolve conflicts with patience, empathy, and professionalism.
12. Contribute to a positive work environment: Foster a positive and collaborative work environment by demonstrating a strong work ethic and a willingness to support team members.

According to JobzMall, the average salary range for a Request Management Associate in Dundahera, Surya Vihar, Sector 21, New Delhi, Delhi, India is between ₹ 2,50,000-₹ 4,00,000 per year. This can vary depending on factors such as experience, skills, and the specific company or organization. Some companies may offer additional benefits or bonuses as part of the salary package. It is important to research and compare salaries for similar positions in the same location to get a better understanding of the market rate.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.