Propositions Manager, Service & Loyalty

Are you a strategic thinker with a passion for building customer loyalty? Do you have a strong understanding of the telecommunications industry and a track record of developing successful propositions? If so, BT Group is looking for a Propositions Manager to join our team and drive our service and loyalty initiatives. As one of the UK's leading telecommunications companies, we are committed to providing our customers with exceptional service and value. In this role, you will have the opportunity to shape our propositions and enhance our customers' experience. If you have the qualifications and skills we are looking for, we invite you to apply and join us in our mission to deliver innovative solutions to our customers.

1. Develop and implement strategic propositions that drive customer loyalty and retention.
2. Conduct market research and analysis to identify customer needs and preferences.
3. Collaborate with cross-functional teams to create and launch new products and services.
4. Stay updated on industry trends and competitor offerings to ensure our propositions are competitive and relevant.
5. Monitor and analyze customer feedback to continuously improve and refine our propositions.
6. Work closely with sales and marketing teams to develop effective messaging and promotional strategies.
7. Manage the end-to-end process of proposition development, from ideation to launch.
8. Develop and manage budgets for propositions, ensuring cost-effectiveness and profitability.
9. Build and maintain strong relationships with internal stakeholders and external partners.
10. Use data and analytics to measure the success of propositions and make data-driven decisions.
11. Drive innovation and continuously seek opportunities to enhance the customer experience.
12. Ensure compliance with industry regulations and company policies.
13. Provide regular reports and updates to senior management on proposition performance and progress.
14. Proactively identify and resolve any issues or challenges that may arise in the development and execution of propositions.
15. Mentor and support team members to achieve their goals and contribute to the overall success of the team.

According to JobzMall, the average salary range for a Propositions Manager, Service & Loyalty in London, UK is between £30,000-£50,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual. Some companies may offer additional benefits and bonuses, such as commission or performance-based incentives. Ultimately, the salary for this role will depend on negotiations between the candidate and the hiring company.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.