Propositions and Customer Experience professional
Welcome to BT Group, a leading telecommunications company dedicated to providing top-notch services and exceptional customer experience. We are currently seeking a highly skilled and experienced Propositions and Customer Experience professional to join our team. In this role, you will play a crucial role in driving our company's growth and success by developing innovative propositions and delivering outstanding customer experience. If you are a strategic thinker, creative problem solver, and have a passion for delivering customer-centric solutions, we want to hear from you. Join us in shaping the future of telecommunications and make a positive impact on millions of customers' lives.
- Develop and implement innovative propositions that align with the company's overall strategy and goals.
- Conduct market research and analysis to identify customer needs and preferences, and use insights to create compelling propositions.
- Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure successful implementation of propositions.
- Monitor industry trends and competitors' offerings to identify opportunities for new propositions and improvements to existing ones.
- Lead the development and execution of customer experience strategies to enhance satisfaction and loyalty.
- Utilize customer feedback and data to continuously improve and optimize the overall customer experience.
- Create and implement processes and procedures to ensure consistency and high quality in customer interactions and services.
- Develop and maintain strong relationships with key stakeholders, including senior management, to ensure alignment and support for propositions and customer experience initiatives.
- Manage budgets and resources effectively to achieve desired outcomes.
- Stay updated on industry regulations and compliance requirements to ensure propositions and customer experience strategies are in line with legal and ethical standards.
- Act as a brand ambassador for the company, representing our values and commitment to exceptional customer service.
- Continuously evaluate and improve the effectiveness of propositions and customer experience initiatives through data analysis and feedback.
- Train and mentor team members to ensure a high level of expertise and performance in propositions and customer experience.
- Stay informed about new technologies, trends, and best practices in the telecommunications industry to drive innovation and improvement in propositions and customer experience.
Strong Communication Skills: A Propositions And Customer Experience Professional At Bt Group Must Possess Excellent Written And Verbal Communication Skills To Effectively Convey Complex Information To Various Stakeholders, Including Customers, Colleagues, And Senior Management.
Experience In Product Development And Management: This Role Requires A Thorough Understanding Of The Product Development Process, Including Market Research, Competitive Analysis, And Product Launch Strategies. Candidates Should Have Experience In Managing Product Portfolios And Driving Revenue Growth Through Innovative Propositions.
Customer-Centric Mindset: A Successful Propositions And Customer Experience Professional Must Have A Deep Understanding Of Customer Needs And Behaviors. This Includes The Ability To Gather And Analyze Customer Feedback, Identify Pain Points, And Develop Solutions To Enhance The Overall Customer Experience.
Project Management Skills: Managing Multiple Projects Simultaneously Is A Key Aspect Of This Role. Candidates Should Have Experience In Project Management, Including Planning, Organizing, And Executing Projects On Time And Within Budget.
Analytical And Strategic Thinking: The Ability To Think Critically And Analyze Data Is Crucial For This Role. Candidates Should Be Able To Use Data To Identify Market Trends, Understand Customer Behavior, And Make Strategic Decisions That Drive Business Growth. Proficiency In Data Analysis Tools And Techniques Is Also Desirable.
Product Development
Strategic Planning
Digital Marketing
Relationship Management
Sales forecasting
Brand management
Market analysis
customer satisfaction
Competitive
Stakeholder engagement
Customer Insights
Service Delivery
Communication
Conflict Resolution
Customer Service
Leadership
Time management
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Propositions and Customer Experience professional in London, UK is £40,000-£70,000 per year. However, this can vary depending on the specific industry, company size, and level of experience. Senior positions in this field can command higher salaries, potentially reaching up to £100,000 or more.
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BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.
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