Customer Service Advisor - Belfast

Are you passionate about helping customers and providing top-notch service? Do you thrive in a fast-paced and dynamic environment? If so, then we have the perfect opportunity for you! BT Group is seeking a dedicated and enthusiastic Customer Service Advisor to join our team in Belfast. As a Customer Service Advisor, you will play a vital role in ensuring our customers receive the best possible service and support. This is an exciting opportunity to be a part of a leading telecommunications company and make a positive impact on our valued customers. If you have excellent communication skills, a friendly and approachable demeanor, and the desire to go above and beyond for our customers, then we want to hear from you!

1. Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues or concerns they may have.
2. Maintain a high level of product and service knowledge to effectively address customer needs and inquiries.
3. Act as the first point of contact for customers, both in person and over the phone, and represent the company in a professional and friendly manner.
4. Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the company.
5. Collaborate with other team members to ensure a smooth and efficient customer service experience.
6. Continuously seek opportunities to improve and enhance the customer service process.
7. Meet and exceed individual and team performance targets, including customer satisfaction and sales goals.
8. Handle and resolve customer complaints or escalations in a timely and effective manner.
9. Keep accurate records of customer interactions and transactions.
10. Maintain a positive and enthusiastic attitude towards customer service and the company's values and mission.
11. Keep up-to-date with industry trends and developments to better serve and advise customers.
12. Participate in training and development programs to continuously improve customer service skills and knowledge.

According to JobzMall, the average salary range for a Customer Service Advisor - Belfast in Belfast, UK is between £18,000 and £25,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits such as bonuses, commission, and healthcare.

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.