BT Group

Apprentice Sales Advisor

BT Group

Newcastle upon Tyne, UK
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of BT Group, a global leader in telecommunication and technology solutions. We are currently seeking a motivated and enthusiastic individual to join our team as an Apprentice Sales Advisor. This is an exciting opportunity for someone who is looking to kick-start their career in sales and gain valuable experience within a fast-paced and dynamic environment. As an Apprentice Sales Advisor, you will have the chance to work alongside our experienced sales team and learn from the best in the industry. If you have a passion for sales, excellent communication skills, and a drive for success, then we want you on our team. No prior experience is required, we are looking for individuals with a positive attitude and a willingness to learn. Join us at BT Group and be a part of shaping the future of communication.

  1. Greet and welcome customers to the BT Group and assist them with any inquiries or concerns they may have.
  2. Provide excellent customer service and build relationships with customers to identify their needs and recommend appropriate solutions.
  3. Work closely with the sales team to learn about our products and services and develop a strong understanding of the telecommunication industry.
  4. Participate in training sessions and workshops to enhance sales skills and product knowledge.
  5. Actively reach out to potential customers through phone calls, emails, and in-person interactions to generate leads and sales opportunities.
  6. Maintain accurate and up-to-date records of customer interactions and sales activities.
  7. Collaborate with team members to achieve sales targets and contribute to overall team success.
  8. Continuously learn about new products and services offered by BT Group and effectively communicate them to customers.
  9. Ensure customer satisfaction by addressing any concerns or issues in a timely and professional manner.
  10. Adhere to company policies and procedures and maintain high ethical standards while representing BT Group.
  11. Demonstrate a positive attitude and enthusiastic approach to work, promoting a positive and productive work culture.
  12. Build and maintain a strong professional network within the telecommunication industry.
  13. Take initiative in identifying and implementing process improvements to enhance the sales process.
  14. Embrace a learning mindset and actively seek feedback to continuously improve sales skills and performance.
  15. Contribute to shaping the future of communication by representing BT Group with integrity and promoting our vision and values.
Where is this job?
This job is located at Newcastle upon Tyne, UK
Job Qualifications
  • Excellent Communication Skills: As An Apprentice Sales Advisor At Bt Group, Strong Communication Skills Are Essential. This Includes Both Verbal And Written Communication, As Well As The Ability To Actively Listen To Customers And Understand Their Needs.

  • Sales Experience Or Knowledge: While This May Not Be A Requirement For All Apprentice Sales Advisor Positions At Bt Group, Having Some Prior Sales Experience Or Knowledge Can Be Beneficial. This Can Include Previous Retail Or Customer Service Roles, As Well As Coursework Or Certifications In Sales Techniques.

  • Customer Service Skills: Customer Service Is At The Core Of A Sales Advisor's Role At Bt Group. Therefore, Applicants Should Possess Strong Customer Service Skills, Including Empathy, Problem-Solving Abilities, And A Positive Attitude.

  • It And Technical Knowledge: As Bt Group Is A Telecommunications And Technology Company, Having A Basic Understanding Of It And Technical Concepts Is Important For An Apprentice Sales Advisor. This Can Include Knowledge Of Different Devices And Services, As Well As The Ability To Troubleshoot Basic Technical Issues.

  • Team Player: While Sales Can Often Be An Individual-Driven Role, Being A Team Player Is Crucial At Bt Group. As An Apprentice Sales Advisor, You Will Be Working With A Team Of Other Advisors, As Well As Other Departments Within The Company. Therefore, The Ability To Collaborate And Work Well With Others Is Essential.

Required Skills
  • Data Analysis

  • Communication

  • Time Management

  • Product knowledge

  • Interpersonal skills

  • Attention to detail

  • Problem Solving

  • Negotiation

  • customer service

  • Teamwork

  • Organization

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Apprentice Sales Advisor in Newcastle upon Tyne, UK is between £14,000 and £20,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some companies may also offer commission or bonus opportunities for sales advisors, which could increase their overall earnings.

Additional Information
BT Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 14th, 2025
Apply BeforeApril 11th, 2026
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About BT Group

BT Group Plc provides communication solutions and services. Its principal activities include networked IT services, local, national and international telecommunications services and higher value broadband and Internet products and services. The company has five customer-facing Iines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.

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