Customer Manager - HORECA & Entertainment Outlet

Attention all customer service superstars! Are you passionate about building strong relationships with clients and providing exceptional service? Look no further, because British American Tobacco is seeking a dynamic and driven individual to join our team as a Customer Manager for our HORECA and Entertainment Outlet accounts. In this role, you will be responsible for managing and developing relationships with key clients in the hospitality and entertainment industries. We are searching for someone with excellent communication and interpersonal skills, a proven track record in customer management, and a passion for delivering top-notch service. If you thrive in a fast-paced environment and have a knack for identifying and capitalizing on business opportunities, then we want to hear from you! Join us in shaping the future of our company and the industry.

1. Build and maintain strong relationships with clients in the hospitality and entertainment industries.
2. Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
3. Identify and capitalize on business opportunities within the designated accounts.
4. Develop and implement strategies to increase sales and revenue for the designated accounts.
5. Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.
6. Collaborate with internal teams to ensure the delivery of high-quality products and services to clients.
7. Monitor and analyze market trends, competitor activities, and customer feedback to inform business decisions and strategies.
8. Proactively seek out new business opportunities and potential partnerships within the designated industries.
9. Prepare and present reports on account performance and progress to upper management.
10. Represent the company at industry events and conferences to network and promote our products and services.
11. Train and mentor junior members of the customer management team.
12. Adhere to all company policies, procedures, and ethical standards.
13. Continuously strive to improve customer satisfaction and maintain a positive brand image for the company.

According to JobzMall, the average salary range for a Customer Manager - HORECA & Entertainment Outlet in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia is between RM 5,000 to RM 8,000 per month. This salary range may vary depending on the company, industry, and level of experience of the individual. Some companies may also offer additional benefits such as bonuses, commission, and other incentives.

British American Tobacco Plc is an international tobacco company, which operates through its subsidiaries with the interest in manufacturing and distribution of tobacco products. Its principal activity is the manufacturing of cigarettes, smokeless snus, cigars and pipe tobacco. The company offers its products under the brand names, such as Kent, Dunhill, Lucky Strike and Pall Mall.