British Airways

End User Computing / Experience Analyst

British Airways
London, UK
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about delivering exceptional technology solutions and enhancing the end user experience? Do you thrive in a fast-paced, dynamic environment? British Airways is seeking a highly motivated End User Computing/Experience Analyst to join our team and help drive the success of our digital transformation. As an integral member of our IT department, you will have the opportunity to utilize your technical expertise and customer-centric approach to support and improve our end user computing and experience. If you are a self-starter with a strong attention to detail and a desire to continuously learn and grow, we want to hear from you!

  1. Develop and implement strategies to enhance end user computing and experience across the organization.
  2. Collaborate with cross-functional teams to understand business needs and translate them into effective technology solutions.
  3. Monitor and analyze end user technology trends, identifying opportunities for improvement and innovation.
  4. Troubleshoot and resolve technical issues related to end user computing, providing timely and effective solutions.
  5. Maintain and update end user devices and systems, ensuring optimal performance and security.
  6. Conduct training and provide support to end users on new technology and software updates.
  7. Evaluate and recommend new tools and technologies to improve end user experience and productivity.
  8. Create and maintain documentation of end user processes and procedures.
  9. Proactively identify and mitigate potential risks and issues related to end user computing.
  10. Stay informed of industry best practices and emerging technologies in end user computing and customer experience.
  11. Participate in project teams to implement new technology solutions and upgrades.
  12. Foster a customer-centric culture by prioritizing end user satisfaction and continuously seeking feedback and opportunities for improvement.
  13. Communicate effectively with stakeholders at all levels, including technical and non-technical audiences.
  14. Act as a subject matter expert and provide guidance to other team members on end user computing and experience.
  15. Continuously seek opportunities to learn and grow, staying updated on the latest technologies and industry developments.
Where is this job?
This job is located at London, UK
Job Qualifications

  • Strong Technical Skills: A Successful End User Computing/Experience Analyst At British Airways Should Possess Strong Technical Skills, Including Proficiency In Operating Systems, Software Applications, And Network Infrastructure. This Will Enable Them To Troubleshoot And Resolve Technical Issues Efficiently.

  • Experience In End User Support: Candidates For This Role Should Have Previous Experience In Providing End User Support, Preferably In A Large Corporate Environment. This Includes Experience In Handling Hardware And Software Installations, Upgrades, And Maintenance.

  • Excellent Communication Skills: Effective Communication Is Crucial In This Role, As The End User Computing/Experience Analyst Will Be Interacting With End Users, It Teams, And Other Stakeholders On A Regular Basis. They Should Be Able To Communicate Technical Information In A Clear And Concise Manner To Non-Technical Users.

  • Analytical And Problem-Solving Abilities: The Ability To Analyze Complex Issues And Come Up With Effective Solutions Is Essential For This Role. The End User Computing/Experience Analyst Should Have Strong Problem-Solving Skills And The Ability To Think Critically And Creatively To Resolve Technical Issues.

  • Customer-Oriented Mindset: British Airways Places A Strong Emphasis On Providing Excellent Customer Service. Therefore, Candidates For This Role Should Have A Customer-Oriented Mindset And Be Dedicated To Providing A Positive End User Experience. This Includes Being Able To Understand And Empathize With End User Needs And Concerns.

Required Skills

  • Documentation

  • Communication Skills

  • Project Management

  • Data Analysis

  • Knowledge Management

  • customer service

  • User Experience Design

  • System testing

  • Problem-Solving

  • Technical Troubleshooting

  • User Training

  • Software Support

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a End User Computing / Experience Analyst in London, UK is £35,000 - £50,000 per year. This can vary depending on the specific company, level of experience, and skills of the individual.

Additional Information
British Airways is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 6th, 2024
Apply BeforeJuly 20th, 2025
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About British Airways

British Airways is the flag carrier and the largest airline in the United Kingdom based on fleet size, or the second largest, behind easyJet, when measured by passengers carried.

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