Senior Manager, ServiceNow Architecture & Administration
Are you a seasoned professional with extensive experience in ServiceNow architecture and administration? Are you looking for an exciting opportunity to lead a team and drive innovative solutions at a global pharmaceutical company? Bristol-Myers Squibb is seeking a highly skilled Senior Manager to oversee our ServiceNow platform and ensure its effectiveness in meeting the needs of our organization. As the Senior Manager, you will play a critical role in optimizing our ServiceNow capabilities, driving process improvements, and implementing best practices. This role requires a strong leader with a deep understanding of ServiceNow and a passion for delivering exceptional service to our internal stakeholders. If you are a driven individual with a proven track record of success in ServiceNow architecture and administration, we want to hear from you!
- Oversee and manage the ServiceNow platform at Bristol-Myers Squibb, ensuring its effectiveness in meeting the organization's needs.
- Lead a team of ServiceNow professionals and drive innovative solutions to improve the platform's capabilities.
- Work closely with internal stakeholders to understand their needs and provide effective solutions using ServiceNow.
- Utilize extensive experience in ServiceNow architecture and administration to optimize the platform's performance.
- Identify and implement best practices for ServiceNow usage across the organization.
- Collaborate with cross-functional teams to drive process improvements and enhance the user experience.
- Monitor and analyze ServiceNow usage data to identify areas for improvement and implement necessary changes.
- Develop and maintain system documentation, including processes, procedures, and configuration changes.
- Stay updated on the latest ServiceNow developments and proactively suggest new features or enhancements that can benefit the organization.
- Provide guidance and support to team members, ensuring their professional growth and development.
- Foster a culture of exceptional service delivery and customer satisfaction.
- Collaborate with external vendors and partners to ensure smooth integration of ServiceNow with other systems.
- Act as a subject matter expert for ServiceNow, providing guidance and support to other teams within the organization.
- Conduct regular training and workshops to educate end-users on ServiceNow best practices and new features.
- Develop and manage budgets for the ServiceNow platform, ensuring cost-effective solutions are implemented.
Extensive Experience With Servicenow: The Ideal Candidate Should Have At Least 5 Years Of Experience Working With Servicenow, Including Hands-On Experience With Architecture Design And Administration.
Strong Leadership Skills: As A Senior Manager, This Individual Will Be Responsible For Leading A Team Of Servicenow Architects And Administrators. Therefore, They Should Have Strong Leadership Skills, Including The Ability To Delegate Tasks, Provide Guidance And Support, And Effectively Communicate With Team Members.
In-Depth Knowledge Of Itil Framework: The Servicenow Platform Is Built On The Itil Framework, So The Candidate Should Have A Strong Understanding Of Itil Processes And Best Practices. This Includes Experience With Itil Implementation And Continuous Improvement.
Project Management Experience: The Senior Manager Will Be Responsible For Overseeing The Implementation Of Servicenow Projects, So They Should Have Experience Managing Projects From Initiation To Completion. This Includes Developing Project Plans, Tracking Progress, And Ensuring Timely Delivery.
Excellent Communication And Collaboration Skills: As A Senior Manager, This Individual Will Need To Work Closely With Various Stakeholders, Including It Teams, Business Leaders, And External Vendors. Therefore, They Should Have Strong Communication And Collaboration Skills To Effectively Interact With Different Teams And Drive Alignment And Consensus.
Change Management
Process Improvement
Strategic Planning
Project Management
Vendor Management
Data Analysis
Budget management
Team Leadership
System integration
Technical Expertise
Problem
Servicenow Platform
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Senior Manager, ServiceNow Architecture & Administration in Princeton, NJ, USA is between $150,000 and $190,000 per year. This range can vary depending on factors such as experience, education, and company size. Some companies may also offer bonuses and other benefits in addition to the base salary.
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Bristol-Myers Squibb Co. operates as a biopharmaceutical company, which engages in the discovery, development, licensing, manufacturing, marketing, distribution, and sale of biopharmaceutical products. It includes chemically-synthesized drugs or small molecules and products produced from biological processes called biologics.
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