Manager, Research IT Run/Application Support

Welcome to Bristol-Myers Squibb, a leading biopharmaceutical company dedicated to discovering, developing, and delivering innovative medicines to patients around the world. As a Manager of Research IT Run/Application Support, you will play a key role in ensuring the smooth operation and support of our research applications and systems. Your expertise and leadership will be critical in driving the success of our research initiatives and ultimately, the development of life-saving treatments. We are seeking a highly qualified individual with a passion for technology and a strong background in application support and management. If you are a driven, collaborative, and strategic thinker with a desire to make a difference in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Oversee the day-to-day operations of all research applications and systems, ensuring their smooth functioning and timely resolution of any technical issues.
2. Collaborate with cross-functional teams to identify and implement solutions to enhance the performance and functionality of research applications.
3. Develop and maintain service level agreements (SLAs) for all research applications, ensuring that they are met and exceeded.
4. Manage a team of IT professionals responsible for the support and maintenance of research applications, providing guidance, training, and performance evaluations.
5. Conduct regular audits and assessments of research applications to identify areas for improvement and implement appropriate changes.
6. Serve as the primary point of contact for all application-related inquiries and issues, providing timely and effective resolution.
7. Develop and maintain strong relationships with internal stakeholders, including research teams, to understand their needs and provide appropriate support.
8. Monitor and manage application performance and availability, proactively identifying and addressing potential issues.
9. Develop and maintain documentation, including standard operating procedures and user manuals, for all research applications and systems.
10. Stay current with industry trends and technologies, continuously seeking opportunities to enhance and improve research application support processes and procedures.

According to JobzMall, the average salary range for a Manager, Research IT Run/Application Support in Princeton, NJ, USA is $125,000 - $165,000 per year. This range may vary depending on the specific company, level of experience, and other factors.

Bristol-Myers Squibb Co. operates as a biopharmaceutical company, which engages in the discovery, development, licensing, manufacturing, marketing, distribution, and sale of biopharmaceutical products. It includes chemically-synthesized drugs or small molecules and products produced from biological processes called biologics.