Director Customer Service Service Management

Booking.com is looking for an experienced Director of Customer Service Service Management to join our team. We are looking for a motivated and highly organized professional who can take ownership of our customer service strategy and operations. The ideal candidate should have excellent problem-solving and communication skills, the ability to work independently and collaboratively with teams, and the passion to drive customer satisfaction and loyalty. To be successful in this role, the Director of Customer Service Service Management must possess: • A Bachelor’s degree in business, marketing, or related field • At least 8 years of experience in customer service management, including at least 4 years in a senior leadership position• Proven success in developing and executing customer service strategies • A deep understanding of customer service operations and technologies • The ability to analyze customer data and identify trends • A strong knowledge of customer service KPIs and metrics • Expertise in customer service process optimization • Outstanding leadership and mentoring skills • Excellent communication and interpersonal skills If you have the necessary qualifications and are passionate about customer experience, we would love to hear from you. Please send us your resume and a brief cover letter outlining why you are the perfect candidate for this role.

Responsibilities:

1. Develop and execute customer service strategies that ensure customer satisfaction and loyalty.
2. Analyze customer data and identify trends in customer service.
3. Optimize customer service processes to ensure efficiency.
4. Lead and mentor customer service teams.
5. Monitor and manage customer service KPIs and metrics.
6. Manage customer service operations and technologies.
7. Establish and maintain relationships with customers.
8. Monitor customer feedback and develop strategies to address any issues.
9. Ensure customer service standards are met and exceeded.
10. Liaise with other departments to ensure customer service goals are met.

According to JobzMall, the average salary range for a Director Customer Service Service Management in Amsterdam, Netherlands is between €50,000 and €70,000 per year. This salary range may vary depending on the size and scope of the organization, the candidate's experience and qualifications, and the current job market.

Booking.com, headquartered in Amsterdam, is one of the largest online travel agencies. It is a subsidiary of Booking Holdings. In 2022, the company's mobile app was the most downloaded mobile app in the travel agency category. As of December 31, 2022, Booking.com offered lodging reservation services for approximately 2.7 million properties, including 400,000 hotels, motels, and resorts and 2.3 million homes, apartments in over 220 countries and in over 40 languages. It also offers flights in 54 markets and tours and activities in more than 1,200 cities.