Service Desk Administrator

Welcome to Boeing, a global leader in aerospace innovation and technology! We are currently seeking a highly skilled and motivated Service Desk Administrator to join our team. As a Service Desk Administrator, you will play a crucial role in providing technical support and troubleshooting to our employees and customers. This is an exciting opportunity to be a part of a dynamic and fast-paced environment, where you can utilize your skills and expertise to help drive our business forward. We are looking for individuals who are passionate about technology, possess excellent communication skills, and have a strong desire to continuously learn and grow. If you are ready to take on this challenge and be a part of our team, then we want to hear from you!

1. Provide technical support and troubleshooting to employees and customers via phone, email, and in-person interactions.
2. Monitor and prioritize incoming service requests and escalate issues to the appropriate team members when necessary.
3. Install, configure, and maintain computer hardware, software, and peripheral equipment.
4. Maintain accurate records of all service requests and resolutions in the service desk ticketing system.
5. Train and educate employees on basic technical procedures and best practices to optimize system usage.
6. Communicate with external vendors and service providers to resolve technical issues and ensure timely resolution.
7. Stay up-to-date with the latest technology trends and advancements to provide efficient and effective support.
8. Collaborate with cross-functional teams to identify and implement process improvements to enhance the service desk experience.
9. Adhere to established security protocols and procedures to protect company data and systems.
10. Provide excellent customer service and maintain a positive and professional attitude at all times.
11. Continuously improve technical knowledge and skills through training and self-learning opportunities.
12. Adhere to company policies and procedures and maintain confidentiality of sensitive information.
13. Participate in on-call rotation and after-hours support as needed.
14. Assist with special projects and initiatives related to the service desk and overall IT operations.
15. Represent the company and its values in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Service Desk Administrator in Seal Beach, CA, USA is $55,000 to $75,000 per year. This may vary depending on the specific job requirements, level of experience, and the company's budget and compensation policies. Additionally, factors such as education, certifications, and additional skills can also impact salary ranges.

The Boeing Company, commonly known as Boeing, is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide. The company also provides leasing and product support services.