Product Support Engineer

Welcome to Boeing, where we are dedicated to pushing the boundaries of aerospace innovation and excellence. We are seeking a highly motivated and skilled Product Support Engineer to join our dynamic team. As a Product Support Engineer, you will play a crucial role in ensuring the success of our products by providing technical support and expertise to our customers and internal teams. We are looking for someone with a strong technical background, excellent problem-solving skills, and a passion for delivering exceptional customer service. If you are ready to be a part of a company that is shaping the future of flight, then we want to hear from you.

1. Collaborate with cross-functional teams to develop and implement strategies for product support and customer satisfaction.
2. Provide technical expertise and support to customers, including troubleshooting and resolving complex technical issues.
3. Conduct product training for customers and internal teams to ensure proper understanding and utilization of products.
4. Develop and maintain technical documentation and resources for internal and external use.
5. Proactively identify potential product issues and work with engineering teams to develop solutions.
6. Conduct regular reviews and analysis of product performance and make recommendations for improvements.
7. Participate in product development and testing activities to ensure customer needs and requirements are met.
8. Serve as the primary point of contact for customer inquiries and concerns related to product support.
9. Collaborate with sales and marketing teams to identify and pursue new business opportunities.
10. Stay up-to-date on industry trends and advancements in aerospace technology to inform product support strategies.
11. Maintain a high level of customer satisfaction by providing prompt and effective support.
12. Adhere to company policies and procedures, including safety protocols, at all times.
13. Represent the company in a professional and positive manner to customers and other external stakeholders.
14. Foster a culture of continuous improvement by actively seeking feedback and implementing process improvements.
15. Mentor and train junior team members to ensure a high level of product support expertise within the team.

According to JobzMall, the average salary range for a Product Support Engineer in Tukwila, WA, USA is between $75,000 and $95,000 per year, with a median salary of $85,000. This can vary depending on factors such as experience, education, and the specific company or industry the engineer is working in. Additionally, location and cost of living can also affect salary ranges for this position.

The Boeing Company, commonly known as Boeing, is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, satellites, telecommunications equipment, and missiles worldwide. The company also provides leasing and product support services.