Guest Experience Leader

"Join a team that is dedicated to providing an exceptional shopping experience to our valued guests at Bloomingdale's! As the Guest Experience Leader, you will play a crucial role in ensuring that every guest feels welcomed, valued, and satisfied with their visit. We are seeking a passionate and customer-focused individual with strong leadership skills to join our dynamic team. If you have a keen eye for detail, excellent communication skills, and a genuine desire to create a positive and memorable experience for our guests, we want to hear from you!"

1. Welcome guests and create a warm and inviting atmosphere in the store.
2. Ensure that all guests are acknowledged and greeted in a timely and friendly manner.
3. Train and develop team members to provide exceptional customer service and create a positive shopping experience for guests.
4. Monitor guest interactions and provide feedback and coaching to team members as needed to maintain high levels of service.
5. Handle guest inquiries, complaints, and escalations in a professional and timely manner.
6. Collaborate with other departments to ensure a seamless and enjoyable shopping experience for guests.
7. Oversee the implementation of guest service programs and initiatives.
8. Develop and maintain strong relationships with guests to foster loyalty and repeat business.
9. Ensure that all guest feedback and concerns are addressed and resolved to their satisfaction.
10. Monitor and analyze guest satisfaction metrics to identify areas for improvement and implement necessary changes.
11. Stay updated on industry trends and best practices to continuously improve the guest experience.
12. Coordinate with store management to ensure sufficient staffing levels to meet guest service needs.
13. Conduct regular training sessions to educate team members on guest service standards and expectations.
14. Create and maintain a positive and collaborative work environment for team members.
15. Assist in the hiring and onboarding process for new team members.
16. Communicate guest feedback and concerns to upper management and make recommendations for improvement.
17. Maintain a high level of professionalism and represent the brand positively at all times.
18. Collaborate with sales and marketing teams to promote guest experience initiatives and events.
19. Ensure compliance with all company policies and procedures related to guest service.
20. Act as a role model for exceptional customer service and inspire team members to strive for excellence in guest satisfaction.

According to JobzMall, the average salary range for a Guest Experience Leader in Shrewsbury, NJ 07702, USA is $14.00-$18.00 per hour. This may vary depending on the specific company, experience level, and other factors.

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.