Bloomingdale's

Guest Experience Leader

Bloomingdale's

Seattle, WA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Bloomingdale's! We are currently seeking a highly-motivated and customer-centric individual to join our team as a Guest Experience Leader. As a Guest Experience Leader, you will play a crucial role in enhancing the overall shopping experience for our guests. We are looking for someone who is passionate about delivering exceptional service, has a keen eye for detail, and is able to thrive in a fast-paced retail environment. If you are a self-starter with a strong sense of leadership and a knack for creating memorable experiences, then we want you to join our team!

  1. Greet and welcome guests to Bloomingdale's in a warm and friendly manner.
  2. Provide exceptional customer service by anticipating and fulfilling guests' needs.
  3. Act as a leader and role model for the team, setting a high standard for customer service and professionalism.
  4. Train and mentor team members on how to deliver exceptional service and create memorable experiences for guests.
  5. Monitor and maintain the overall appearance and cleanliness of the store to ensure a positive shopping experience for guests.
  6. Identify and resolve any customer issues or complaints in a timely and effective manner.
  7. Stay up-to-date on current trends, promotions, and products in order to provide accurate information to guests.
  8. Collaborate with other departments to ensure a seamless and enjoyable shopping experience for guests.
  9. Manage and prioritize multiple tasks in a fast-paced environment while maintaining a positive attitude.
  10. Continuously look for ways to improve the guest experience and make recommendations to management.
  11. Foster a positive and inclusive work environment by promoting teamwork and open communication.
  12. Uphold company policies and procedures and ensure team members are also following these guidelines.
  13. Meet and exceed sales goals and targets set by management.
  14. Attend and actively participate in team meetings and trainings.
  15. Represent Bloomingdale's brand by embodying its values and providing a high level of professionalism at all times.
Where is this job?
This job is located at Seattle, WA, USA
Job Qualifications
  • Strong Customer Service Skills: A Guest Experience Leader At Bloomingdale's Must Have Exceptional Customer Service Skills, Including The Ability To Anticipate And Fulfill Customer Needs, Handle Challenging Situations With Professionalism, And Create A Positive Experience For All Guests.

  • Team Management Experience: This Role Requires Previous Experience In Leading And Managing A Team. The Ideal Candidate Should Have A Proven Track Record Of Building And Motivating A Team To Deliver Exceptional Service And Achieve Sales Goals.

  • Retail Experience: A Thorough Understanding Of The Retail Industry And Trends Is Essential For A Guest Experience Leader At Bloomingdale's. The Candidate Should Have Experience Working In A Retail Environment And Be Familiar With Store Operations, Merchandising, And Inventory Management.

  • Excellent Communication Skills: Clear And Effective Communication Is Critical For A Guest Experience Leader. The Candidate Should Be Able To Communicate Effectively With Customers, Team Members, And Other Departments To Ensure A Seamless And Exceptional Shopping Experience For All Guests.

  • Leadership And Problem-Solving Abilities: A Guest Experience Leader Should Possess Strong Leadership Skills And The Ability To Think Critically And Make Quick Decisions. They Should Also Be Able To Handle And Resolve Any Issues That May Arise, Ensuring A Positive And Memorable Experience For All Guests.

Required Skills
  • Communication

  • Time Management

  • Team Management

  • Product knowledge

  • Organizational Skills

  • Leadership

  • Conflict Resolution

  • customer service

  • Problem-Solving

  • Multi-tasking

  • Attention to

  • Sales Techniques

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Networking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Guest Experience Leader in Seattle, WA, USA is $36,000 - $50,000 per year. However, this can vary depending on the specific company, experience level, and location within the city. Some companies may offer a higher salary or additional benefits for this type of position. It is recommended to research the specific company and their compensation packages when considering a job as a Guest Experience Leader in Seattle.

Additional Information
Bloomingdale's is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 15th, 2024
Apply BeforeAugust 19th, 2025
This job posting is from a verified source. 
Reposted

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

About Bloomingdale's

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.

Frequently asked questions

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started