Guest Experience Leader

Welcome to Bloomingdale's, where our guests' experience is our top priority. As a Guest Experience Leader, you will play a vital role in creating an unforgettable shopping experience for our customers. We are looking for an energetic and passionate individual who is dedicated to providing exceptional customer service and creating a welcoming and inclusive environment for all. If you have a keen eye for detail, excellent communication skills, and a passion for delivering an unparalleled guest experience, we want you to join our team.

1. Greet and welcome customers as they enter the store, ensuring they feel valued and appreciated.
2. Serve as the main point of contact for all customer inquiries and concerns, addressing and resolving issues in a timely and professional manner.
3. Train and mentor team members on customer service best practices to ensure a consistent and exceptional guest experience.
4. Lead by example in providing exceptional customer service, going above and beyond to exceed guest expectations.
5. Create and maintain a welcoming and inclusive environment for all customers, regardless of their background or needs.
6. Monitor and evaluate the customer experience, identifying areas for improvement and implementing solutions to enhance overall satisfaction.
7. Collaborate with other departments, such as sales and merchandising, to ensure a seamless and positive shopping experience for customers.
8. Keep up-to-date with product knowledge and store promotions to effectively assist customers with their inquiries and purchases.
9. Handle escalated customer complaints and issues, utilizing problem-solving skills and empathy to find a satisfactory resolution.
10. Maintain a clean and organized store environment, ensuring a visually appealing and comfortable space for customers to shop in.

According to JobzMall, the average salary range for a Guest Experience Leader in Chicago, IL, USA is between $36,000 and $50,000 per year. This may vary based on the specific company, industry, and level of experience of the individual. Factors such as education level, additional skills and certifications, and job responsibilities may also impact the salary range for this position.

Bloomingdale's, a division of Macy's Inc., is America's premier upscale department store, with a nationwide presence that includes 37 department stores and a growing number of Bloomingdale's The Outlet stores in 13 states. Our e-commerce site, Bloomingdales.com, is always open and fashionable, providing customers with a convenient and personalized shopping experience. Additionally, Bloomingdale's has expanded its international presence with a store in Dubai. We are committed to shaping our future by seeking talented and creative leaders who are passionate about retail and have an entrepreneurial spirit. We value collaboration, a strong interest in fashion, and a desire to grow both professionally and personally. At Bloomingdale's, we provide the tools and resources for our associates to thrive and reach their full potential. If you're looking for a fast-paced, exciting career in retail, Bloomingdale's is the perfect place for you. Join us and be part of a dynamic team that's dedicated to providing our customers with an exceptional shopping experience.