Blackbaud

IT Support Analyst

Blackbaud
65 Fairchild St, Charleston, SC 29492, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

The IT Support Analyst within Blackbaud Corporate IT is a level 2 technical support role that includes complex troubleshooting and customer support for the company’s different endpoints. The role will work closely with the Service Desk and System Engineering teams to ensure excellent system support. Ensures compliance with Standard Operating Procedures (SOP). Ensures compliance with Service Level Agreements (SLA). Coordinates preventive maintenance and service program for endpoint devices. Provides Service Desk escalation support. Project execution\implementation support. Edit and update current knowledge base articles as they are used. Work with application support to develop new knowledge for team based on current incidents.

Where is this job?
This job is located at 65 Fairchild St, Charleston, SC 29492, USA
Job Qualifications

  • Experience with Cell Phones and other mobile devices

  • A+, Net+ recognized

  • In-depth Knowledge of Windows OS

  • Experience with ServiceNow or other ticket tracking software

  • Solid experience in ITIL service management processes, with practical knowledge and experience in the Service Transition lifecycle processes

Required Skills

  • MS Word

  • Preventive Maintenance

  • Time Management Skills

  • MS Excel skills

  • Root-Cause Analysis

  • Complex troubleshooting skills

  • Project execution\implementation

Soft Skills

  • Driven and self-motivated

  • Process and Performance Improvement

  • Detail oriented and highly organized

  • Verbal and Written Communication

  • Multi tasker

  • Flexibility and adaptability

Compensation

According to JobzMall, the average salary range for a IT Support Analyst in 65 Fairchild St, Charleston, SC 29492, USA is $50,000 to $60,000 per year. This can vary depending on the company, the candidate's experience, qualifications, and the type of job.

Additional Information
Blackbaud is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 21st, 2021
Apply BeforeMay 22nd, 2025
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About Blackbaud

Blackbaud Inc. is a supplier of software and services specifically designed for nonprofit organizations. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.

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