Client Success Relationship Manager
The Client Relationship Manager serves as the central liaison between YourCause+Blackbaud and our clients. In many ways, this person is an extension of the client’s team within the YourCause office. The Client Relationship Manager communicates and works with multiple teams including development, product, and customer service. Manage and resolve escalated client issues. Operate as the primary point of contact for clients. Track and report on client KPI’s. Manage customer service. Perform QA testing. Liaise with internal teams (finance, processing, product).
A track record of a strong customer focus
Experience in working with cross-departmental teams
A passion for helping others
Documentation
Project Management
Time Management
Client Retention/Account Management
Resolution management
Process Improvement
Verbal communication
Prioritizing skills
written communication
Adaptability
Multi-tasker
According to JobzMall, the average salary range for a Client Success Relationship Manager in 6111 W Plano Pkwy, Plano, TX 75093, USA is between $72,500 and $81,500. This range is based on the salaries of similar job roles within the area.
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Blackbaud Inc. is a supplier of software and services specifically designed for nonprofit organizations. Its products focus on fundraising, website management, CRM, analytics, financial management, ticketing, and education administration.
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