Customer Service Specialist

At Billings Clinic, we are looking for an enthusiastic Customer Service Specialist to join our team. This is an exciting opportunity for an experienced customer service professional to provide excellent service to our patients and visitors. Our ideal candidate has excellent communication skills, a customer-oriented mindset, and the ability to maintain a positive attitude in all interactions.The successful candidate will be able to demonstrate empathy and respect when interacting with patients and visitors, and have a solid understanding of customer service principles. The ideal candidate will be able to think on their feet and provide solutions to customer inquiries. Essential qualifications for this role include a high school diploma, two years of customer service experience, and knowledge of basic computer applications. Familiarity with medical terminology and experience in a medical setting would be an asset.If you are passionate about providing excellent customer service and have the qualifications to match, we invite you to apply for this role at Billings Clinic.

Responsibilities:

1. Provide excellent customer service to patients and visitors.
2. Utilize excellent communication skills and maintain a positive attitude in all interactions.
3. Demonstrate empathy and respect when interacting with patients and visitors.
4. Have a solid understanding of customer service principles and be able to think on their feet to provide solutions to customer inquiries.
5. Utilize basic computer applications.
6. Possess knowledge of medical terminology and have experience in a medical setting (asset).
7. Ensure customer inquiries and concerns are addressed in a timely manner.
8. Maintain a clean and organized work environment.
9. Follow customer service policies and procedures.
10. Provide feedback and suggestions to management to improve customer service standards.

According to JobzMall, the average salary range for a Customer Service Specialist in Billings, MT, USA is between $34,000 and $41,000. This range is based on the salary data collected from various sources and is an estimate of the average salary range for this position.

Billings Clinic is a health care center in Billings, Montana. Their primary and specialty care clinics are located at Billings Clinic downtown, Billings Clinic Heights, and Billings Clinic West, as well as in Bozeman, Columbus, Miles City, Montana, Red Lodge, and Cody, Wyoming.