Omni-Channel Customer Care Specialist
Are you a customer service superstar with a passion for providing exceptional support? Do you thrive in a fast-paced, dynamic environment? Big Lots is seeking a highly skilled Omni-Channel Customer Care Specialist to join our team and help us deliver top-notch service to our valued customers. In this role, you will be responsible for managing customer inquiries and issues through various channels, ensuring a seamless and positive experience for all. As a key member of our customer care team, you will play a vital role in building and maintaining strong relationships with our customers. If you have a positive attitude, excellent communication skills, and a strong dedication to customer satisfaction, we want to hear from you!
- Responding to customer inquiries and issues promptly and professionally through various channels such as phone, email, and social media.
- Providing exceptional customer service by addressing and resolving customer concerns and complaints in a timely and efficient manner.
- Maintaining a thorough understanding of company products, policies, and procedures to accurately assist customers with their inquiries.
- Collaborating with other departments to ensure timely and accurate resolution of customer issues.
- Documenting all customer interactions and feedback in a clear and concise manner.
- Identifying and escalating complex or unresolved customer issues to the appropriate department for further resolution.
- Proactively identifying opportunities to improve the customer experience and making suggestions for process improvements.
- Maintaining a positive and professional attitude when interacting with customers, regardless of the situation.
- Building and maintaining strong relationships with customers to enhance their overall experience with the company.
- Staying up-to-date on industry trends and best practices in customer service to continuously improve performance.
- Meeting and exceeding customer satisfaction goals and metrics set by the company.
- Adhering to all company policies and procedures, including data privacy and security measures.
- Providing support and guidance to other team members when needed.
- Contributing to a positive and collaborative work environment within the customer care team.
Strong Communication Skills: The Candidate Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers Across Various Channels Such As Phone, Email, Chat, And Social Media.
Multitasking Abilities: The Candidate Should Be Able To Handle Multiple Customer Interactions Simultaneously And Switch Between Different Channels Seamlessly.
Problem-Solving Skills: The Candidate Should Have The Ability To Empathize With Customers And Provide Timely And Effective Solutions To Their Issues.
Technical Proficiency: The Candidate Should Be Proficient In Using Various Customer Service Tools And Technologies, Such As Crm Systems, Chat Software, And Social Media Platforms.
Customer Focus: The Candidate Should Have A Strong Customer-Centric Mindset And Be Committed To Providing Exceptional Service To Customers, Ensuring A Positive Shopping Experience For Them.
Communication
Time Management
Product knowledge
Attention to detail
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Adaptability
Multi-tasking
team
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Omni-Channel Customer Care Specialist in Columbus, OH, USA is $38,000 - $46,000 per year. This can vary depending on the company, experience, and other factors.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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