Manager, Loyalty and Payments

Are you passionate about building and maintaining customer loyalty? Do you have a strong background in payment systems and strategies? We are seeking a dynamic and results-driven Manager of Loyalty and Payments to join our team at Big Lots. As our Manager, you will play a crucial role in developing and implementing innovative loyalty programs and payment solutions to enhance our customers' shopping experience. If you have a keen eye for detail, a knack for problem-solving, and a genuine interest in fostering customer relationships, we want to hear from you!

1. Develop and execute effective loyalty programs to increase customer retention and satisfaction.
2. Research and analyze customer data to identify trends and opportunities for loyalty program improvements.
3. Collaborate with cross-functional teams, including marketing and finance, to create and implement loyalty program strategies.
4. Stay up-to-date with industry trends and best practices in loyalty programs and payment systems.
5. Identify and implement payment solutions that align with company goals and customer needs.
6. Monitor and analyze payment data to identify areas for improvement and cost reduction.
7. Work closely with vendors and partners to negotiate contracts and ensure efficient payment processing.
8. Train and educate team members on loyalty program and payment system processes and procedures.
9. Communicate with customers to address any issues or concerns related to loyalty programs or payment processing.
10. Monitor and report on the success and impact of loyalty programs and payment strategies.
11. Develop and maintain strong relationships with key stakeholders, including customers, vendors, and internal teams.
12. Ensure compliance with industry regulations and company policies related to loyalty programs and payment systems.
13. Continuously evaluate and improve loyalty program and payment processes for maximum efficiency and customer satisfaction.
14. Make strategic recommendations to senior management based on data analysis and market research.
15. Collaborate with IT teams to maintain and enhance loyalty program and payment system technology.

According to JobzMall, the average salary range for a Manager, Loyalty and Payments in Columbus, OH, USA is between $80,000 - $110,000 per year. This range may vary depending on factors such as the company, experience level, and specific job responsibilities. Additionally, bonuses and benefits may also impact the overall salary.

Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.