Lead Support Associate

Charlotte, NC, USA

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

We are looking for an energetic Lead Support Associate to join our dynamic team at Big Lots. As a Lead Support Associate, you have the chance to help shape our company by providing exceptional customer service and leading our team of support associates. To be successful in this role, you will need to have excellent communication skills, a passion for helping customers, and a knowledge of our company policies. If you’re up for the challenge, we’d love to hear from you!The ideal candidate should have a minimum of one year of experience as a support associate in a retail setting, as well as a high school diploma or equivalent. In addition to this, you should have strong leadership skills, as well as an ability to work under pressure and handle difficult customer situations with a professional demeanor. If you think you’re the right fit for this role, we can’t wait to hear from you!

Responsibilities:

Provide exceptional customer service and support to customers in person and over the phone.
Lead and manage a team of support associates, ensuring that tasks are completed in a timely manner.
Demonstrate strong leadership skills and the ability to manage difficult customer situations.
Ensure that company policies are followed and that customer service standards are met.
Maintain a professional demeanor and work under pressure.
Create training materials and provide onboarding to new support associates.
Monitor support associate performance and provide feedback as needed.
Respond to customer inquiries and complaints in a timely manner.
Track customer service metrics and ensure that customer service goals are met.

Where is this job?

This job is located at Charlotte, NC, USA

Job Qualifications

Ability To Work In A Fast-Paced Environment
Ability To Work In A Team Environment
Strong Communication And Customer Service Skills
Good Organizational And Multitasking Abilities
Ability To Lift And Move Merchandise Up To Lbs
Knowledge Of Big Lots Merchandise And Services
Ability To Operate Equipment Such As Pallet Jacks
Ability To Stand And Walk For Extended Periods Of Time

Required Skills

Quality Assurance
Inventory Management
Communication
Sales
Time Management
Problem Solving
Leadership
customer service
Merchandising
Compliance
Teamwork
Computer skills
Organization
Cashiering
Retail Knowledge

Soft Skills

Communication
Conflict Resolution
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Organization
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Lead Support Associate in Charlotte, NC, USA is between $30,000 and $45,000 per year. This range can vary depending on factors such as the location, size of the company, and experience level of the individual.

Additional Information

Big Lots is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 19th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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