Lead Support Associate

Welcome to Big Lots, where we value hard work, dedication, and a positive attitude. We are currently seeking a Lead Support Associate to join our team and help us provide exceptional customer service and support to our valued customers. As a Lead Support Associate, you will be responsible for supervising and leading a team of support associates, ensuring that all tasks and duties are completed efficiently and effectively. Our ideal candidate is someone who is customer-focused, organized, and has a strong ability to multitask. If you have a passion for helping others and thrive in a fast-paced retail environment, we encourage you to apply for this exciting opportunity.

1. Supervise and lead a team of support associates to ensure all tasks and duties are completed efficiently and effectively.
2. Provide exceptional customer service to all customers, maintaining a positive and welcoming attitude.
3. Train and coach support associates on company policies, procedures, and customer service best practices.
4. Monitor inventory levels and ensure proper stocking of merchandise to meet customer demand.
5. Collaborate with management to develop and implement strategies to improve customer satisfaction and sales.
6. Handle customer inquiries and complaints, finding solutions and ensuring customer satisfaction.
7. Maintain a clean and organized store environment, including restocking shelves and ensuring a visually appealing shopping experience.
8. Adhere to company safety and security policies and procedures.
9. Assist with opening and closing procedures, including cash handling and balancing registers.
10. Motivate and encourage team members to meet and exceed goals and expectations.
11. Complete administrative tasks such as scheduling, payroll, and performance evaluations.
12. Stay informed on current promotions, sales, and company initiatives to effectively communicate with customers and team members.
13. Continuously seek opportunities for self-improvement and professional development.
14. Collaborate with other departments and team members to ensure a cohesive and efficient operation.
15. Foster a positive and inclusive work environment that values hard work, dedication, and a positive attitude.

According to JobzMall, the average salary range for a Lead Support Associate in Houston, TX, USA is between $35,000 and $55,000 per year. However, this can vary depending on factors such as education level, experience, and the specific company and industry. Some companies may also offer additional benefits and bonuses.

Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.