At Big Lots, we believe in providing our customers with exceptional service and a wide range of high-quality products at unbeatable prices. As a Lead Support Associate, you will play a crucial role in ensuring that our store operations run smoothly and efficiently. We are looking for a dedicated, motivated, and customer-focused individual to join our team and help us continue to exceed our customers' expectations. If you have a passion for retail, strong leadership skills, and a keen eye for detail, we want to hear from you!
- Oversee daily store operations and ensure that all tasks are completed efficiently and accurately.
- Train, mentor, and supervise a team of support associates to ensure excellent customer service and adherence to company policies and procedures.
- Monitor inventory levels and assist with restocking and merchandising to maintain a visually appealing and fully stocked store.
- Act as a point of contact for customer inquiries and concerns, providing prompt and satisfactory resolutions.
- Maintain a clean and organized store environment, including restrooms, fitting rooms, and sales floor.
- Create and maintain schedules for support associates, ensuring adequate coverage during peak business hours.
- Collaborate with management to identify and implement process improvements to enhance store efficiency and customer satisfaction.
- Conduct regular audits to ensure compliance with company standards and policies.
- Assist with opening and closing procedures, including cash handling and store security.
- Continuously strive to meet and exceed sales goals and targets set by management.
- Stay up-to-date on product knowledge and promotions to effectively assist customers and drive sales.
- Foster a positive and collaborative work environment, promoting teamwork and open communication among team members.
- Adhere to all safety and security protocols to maintain a safe working and shopping environment.
- Perform other duties as assigned by management to support the overall success of the store.
Excellent Customer Service Skills: A Lead Support Associate Must Possess Strong Interpersonal Skills And Be Able To Effectively Communicate With Customers To Provide Exceptional Service.
Leadership Experience: This Position Requires Previous Experience In A Leadership Role, Such As A Supervisor Or Team Leader, To Effectively Manage And Motivate A Team Of Support Associates.
Organizational Skills: The Lead Support Associate Must Have Strong Organizational Skills To Manage Inventory, Track Sales, And Ensure That The Store Is Well-Stocked And Visually Appealing.
Product Knowledge: A Thorough Understanding Of Big Lots' Products And Services Is Essential For A Lead Support Associate To Effectively Assist Customers And Answer Any Questions They May Have.
Problem-Solving Skills: In A Fast-Paced Retail Environment, Problems May Arise That Require Quick Thinking And Effective Solutions. A Lead Support Associate Must Be Able To Think On Their Feet And Handle Any Issues That May Arise.
Inventory Management
Communication
Time Management
Problem Solving
customer service
Merchandising
Cash Handling
Team Leadership
Training and Development
Sales Strategy
retail operations
Product
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lead Support Associate in St. Louis, MO, USA is $40,000 - $55,000 per year. This can vary depending on the specific company, level of experience, and other factors.
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Big Lots, Inc. is an American retail company headquartered in Columbus, Ohio with over 1,400 stores in 47 states.
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